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Capacity Building and Change Management

Chandigarh, Chandigarh

Action India Pvt. Ltd

Job Description

Job Description
Position Capacity Building and Change Management
Designation Senior Consultant
Department Electronics and IT Department, Government of Haryana
Reports To State IT Secretary / Head of State designated Agency / Head SeMT

The objective of this job is to assist the State Government in capacity building and facilitate in business process reengineering and change management activities.

Capacity Building
Identify State wide training and capacity building needs of the State Government personnel
Develop action plans based on the capacity building roadmap and training strategy to achieve the State wide capacity building targets
Conduct assessment of the existing training infrastructure in the State and develop action plan to improve their capacity to lead the training interventions in the State
Assist in / liaise with identified agencies in development of course content and training programs aimed at capacity building
On need basis assist the State in identification of additional training agencies.
Provide support in development/ roll out of programs aimed at sensitizing the senior political and executive leadership towards e governance initiatives

Change Management
Provide focus on change management through efficient communication, workshops, trainings etc.
Assist in identifying change management initiatives as part of Government Process Reengineering exercise

Business Process Reengineering and Change Management
Assist departments in identification of capacity gaps in carrying out BPR
Program level monitoring of the BPR initiatives being carried out by different departments
Study best practices of other States, departments and enable sharing of knowledge to avoid duplication of effort and to shorten the learning curve
Formulate strategy to increase the awareness among the State Departments/ PeMTs about the importance of BPR and Business Process Management
Liaise with the stakeholders and provide critical inputs for designing guidelines and policies around various Government Process changes

Coordinate with the stakeholders and assist them in the implementation of CB Scheme
Support the State departments in setting up PeMTs

In addition to above Primary Responsibilities the incumbent may be assigned any other task from time to time by State IT Secretary/ Head of Nodal Agency/Head SeMT.

Essential Criteria
Graduation: Any Discipline
Post Graduation:
MBA / PGD (any stream)


Desired Skills & Experience
7 plus years of experience in Change Management and Capacity building (Training & Development).
Experience of at least 3 years in implementation of large IT / eGovernance projects with emphasis on training and change management
Experience of having led business process reengineering/process improvement engagements is desirable

Contract Tenure 5 years

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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