Attending Calls ( inbound, Outbound, exchange)
Query resolution on call
Appointment of doctors
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Building up a Good Image and Rapport
Effective and Timely Communication
Handle Different Customers
Make calls and follow up
Always Maintain Good Telephone Etiquettes
answer calls and respond to emails
handle customer inquiries both telephonically and by email
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Fortis Healthcare Limited is a leading, pan Asia-Pacific, integrated healthcare... delivery provider. Read full description