Provide outstanding daily operational support of the Global PS Business systems and applications; which includes managing service tickets, contacting end users.
Perform problem analysis, triage, correction of issue, and root cause analysis; including engaging business analysts and technical resources when necessary
Comprehension and capability of meeting Service Level Agreements (SLAs)
Proactively improve the user experience by identifying, recommending and implement process improvements to ensure a positive customer experience
Involvement in support quality management; including metrics analysis, quality checks, and process improvements
Learn and understand our enterprise systems and how they are integrated; including but not limited to Oracle (ERP), Systems, Applications, and Tools (PULSE), Enterprise Business Intelligence (eBI), which are essential to this role
Should have at least 2 years (not exceeding 5 years) of total work experience
Should be flexible to work during the US hours. We work in 2 shifts (2 PM IST to 11 PM IST and 5 PM IST to 2 AM IST) on a quarterly rotation basis.
Responsibility and Interaction:
Setup Users in PSA (Oracle Projects Module), eBI (OBIEE Reporting implementation) and NetApp custom tools (Pulse, SPS, GDB)
Support SAP CRM User Setup
Prepare Month End Business Reports in Excel
Often responsible for non-routine and unstructured tasks, requiring creative solutions
Ability to work collaboratively in a fast-paced environment and with business maturity to balance demands and changing priorities
Should be willing to work in bangalore location.
Should be comfortable to work on Contract through first Party Vendor Payroll
Should have strong experience and hands-on working knowledge of Business Analysis.
Should have less than a month's Notice Period.
VARITE has a definite spirit. A spirit that derives from the promise of what we do-that comes... with knowing our services are helping businesses to implement their technology initiatives. At Varite, we provide software consulting, technical staffing and team augmentation services to Fortune 100 companies in India/USA.
VARITE has recently ranked #124 in the Entrepreneur Magazine’s HOT 500 list of the fastest growing businesses in America. With operations in USA, CANADA and INDIA, VARITE is currently engaged with leading technology, financial, semiconductor and engineering company to provide software consulting, team augmentation and key business process outsourcing. Read full description