No direct supervision responsibilities, however may provide coaching/development and/or direction to the work of less experienced staff in the temporary absence of Supervisors.
Perform duties and responsibilities with general supervision from the GSS Centre PSS Leader and/or the Transition Leader as appropriate.
The role holder should be prepared to work with minimal supervision, effectively prioritizing own work and deadlines in conjunction with the PSS Leadership;
Escalate complex issues with recommendations to Project and/or GSS PSS leadership.
The role supports our GSS Centres in Wroclaw, Poland and/or Kerala, India and/or Dalian, China and travel to other GSS centres and customer locations may be required from time to time (especially during deployments).
Entitlement to work in Poland, China or India as appropriate.
Strong preference for position to be based in one of the Centres, however, virtual work opportunity may be considered for the candidate with the right skill set.
Flexibility in working hours to accommodate multiple time zones as needed.
Overtime, as needed to meet deadlines.
At least 3-5 years of progressive experience in a large organization, either partnership or multi-national corporation.
In depth working experience from Human Resources, Shared Services Centre operations and/or BPO operations.
Strong communication (verbal and written) and interpersonal skills.