This job covers five areas:
Support ERP pre-sales
Attend customer meetings to understand requirements and expectations from ERP
Present online (and rarely on premises) demos of ERP. Will be accompanied by marketing staff.
Set up ERP trial systems and enter data.
Build strong personal relations with customer's resources
Create ERP implementation plans and implementation schedules for customers
Provide data files and instructions to customers
Get populated data files from the customer before scheduled deadlines
Thoroughly inspect, clean and upload data to ERP
Test data uploaded to ERP for correctness
Configure ERP user access controls
Configure PDF Templates (HTML)
Create ERP training plans and training schedules for customer's resources
Create / edit / improve ERP training material
Provide online or on premise training to customer's resources
Provide extensive training to new recruits as and when required
Provide after sales support to the customer
Handle and close assigned service calls
Knowledge and support material building
Enter every new solution implemented into solutions database
Check FAQ queries from customers from time to time
Add content in FAQ
Note: Extensive training will be provided and assignment of tasks will be according to the capability. Candidates from commerce stream but with some knowledge of HTML will be given preference.