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Business Associate (Female)

Gurgaon, Haryana

Voxtrail Software Solutions

Job Description

We have an opening for Female Business Associate for inbound process that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities and Duties

*Manage large amounts of inbound and outbound calls in a timely manner.
*Follow communication “scripts” when handling different topics.
*Identify customer’s needs, clarify information, research every issue and provide
solutions and/or alternatives.
*Build sustainable relationships and engage customers by taking the extra mile.
*Keep records of all conversations in our call center database in a comprehensible
way.
*Attend mandatory training sessions to stay updated on product or company policy
changes.
*Use company policies to determine if there can be an immediate resolution to a
customer issue or if that issue requires managerial input.
*Input data into the company computer platform to keep each customer record
updated.

Requirements

*Previous experience in a customer support role.
*Strong phone and verbal communication skills along with active listening.
*Customer focus and adaptability to different personality types.
*Ability to multi-task, set priorities and manage time effectively.

Company Description

VoxTrail is a real-time GPS tracking platform that helps businesses of all sizes leverage... their assets. Our platform connects leading companies to meet the business aims and objectives. Offering outstanding service and exceptional fleet management software in multi-languages to our users all around the world. Our creative, experienced and customer-focused team will find you the best solutions possible for your business.

VoxTrail team of 250+ people offers diverse ideas and an invaluable level of experience to strive for integrity and continuous improvement to shape transportation industry. We provide robust hardware along with cutting-edge web and mobile applications to help our customers manage their fleet of vehicles.
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Additional Information

Last updated:
17/03/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
10
Minimum experience:
Less than one year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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