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Branch Head

Mumbai, Maharashtra

Action India Pvt. Ltd

Job Description

Increase reach and market share by adding new clients in the desired segment to the Organisations portfolio
Give leads to other regions and verticals to expand footprint across geographies
Achieve financial targets articulated in the strategic plans of the Organisation in terms of the brokerage earned through
o Conversions of new clients
o Ensuring expansion and cross selling to existing clients
o Retention of existing clients
o Support of specialist vertical budgets
Ensure renewal portfolio expansion through
Review of the coverages under existing policies and other areas of risk coverage
relationship building with the insurance companies and surveyors to ensure optimum claim settlement in minimum time
During processing of claim analyse the following and communicate to underwriters:
o adequacy of coverage wrt. location specifications eg. Earthquake /flood etc
o adequacy of sum insured
o risk improvement
o anomalies in the policy
o scope of additional policies
o other related information
Ensure that risk inspection is conducted by the concerned team to support closure of new business
Prepare and monitor budgets including manpower and automation budgets
Control expenses to operate within departmental budgets
Monitor collection of brokerage booked, reinsurance payment to reinsurer within budgeted timelines and reconciliation of all collections and payments with the corporate Finance department
Keep track of cash flow and ensure all vendors payments, statutory and fees and payments with respect to the Maharashtra region are made on time
Ensure creation of potential databases from insurers and other sources
Ensure quote management as per laid down standards and timelines
Ensure updation of KPTS ( Key Prospect Tracking System) immediately
Ensure policy papers are obtained by teams from existing and potential clients
Oversee thorough analysis of Policy Portfolio of existing and potential clients with inputs from the underwriting and claims department to verify that the client has adequate coverage and best of rates and prepare offerings to bridge gaps
Oversee claims team and service claims to enhance brand image by enabling the client to get pending claims towards obtaining new business
Conduct periodic meetings to monitor progress of key accounts, strategic initiatives, market trends as well as performance of individuals and teams
Ensure collation of data pertaining to existing clients by underwriting & client servicing team, meeting with client at least one and a half month before renewal to initiate the process of renewal and renewal of existing policies before expiry following all steps of structured process laid down by the company
Ensure timely servicing of all client needs with respect to declaration of all types of policies, certificate verification, endorsement, refunds and other related matters
Ensure immediate entries in the KPTS/ SAIBA in case business does not mature in spite of underwriting support
Ensure Compliance with IRDA norms
Ensure uploading of IAR (Industrial All-Risk policies) and endorsements, if any, in SAIBA
Ensure accuracy of underwriting so that no claim gets jeopardized/repudiated because of underwriting flaws
Ensure compliance of all statutory matters with respect to the business and establishment of the North region
Ensure proper settlement of the claim in the shortest possible time to the satisfaction of the client
Monitor resolution of all complex technical issues in claims and timely handling of the same for quick disposal of the claim
Monitor updatation of each step in SAIBA by the claims team
Ensure sending of introductory mails or letters, call for appointment before the initial meeting and send thank you note and brochure to all prospective clients after the same
Ensure collation of client lists
Visit key existing clients on a periodical basis
Ensure insurance policies are issued and delivered to the client by the underwriting
Monitor collection of premium cheques on time
Ensure best possible client service with respect to all new clients by
Checking with the underwriting team about the status of the renewal notice and progress of the renewal process
Ensuring claims are serviced to enable settlement of claims
Ensure classification of potential customers into A-B-C category and implementation the following action:
o Catering to all requirements through close liaisoning with respect to A category and close
o Liaising with B category to convert the leads
o Maintaining the C category in the database and schedule follow-up
Ensure submission of MIS (budget track sheet / wins & mandates) to Finance & Accounts department
Track activity report (WTD/ MTD) with analysis & comments by the team and keep the management updated
Conduct fortnightly meetings along with the claims department to monitor progress of business development and claims and quarterly/ bi-monthly/ monthly visits by client servicing executives and also verify satisfaction of client servicing needs
Prepare activity report for marketing and underwriting (MIS to management)
Provide Information to the management on large accounts for advice and interface in order to close account
Ensure circulation of newsletters to customers
Ensure all internal customers, at the Maharastra Region office, have safe, clean, conducive working environment
Always keep self updated with latest variations in product offerings
Conduct training sessions for marketing team as well underwriting and claims teams for improving client interactions
Set objectives, review and evaluate performance periodically and give feedback
Ensure, Reward & Recognition programmes and employee engagement activities are conducted in coordination with the corporate HR department to boost motivation levels of employees

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Salary range:
₹ 15,00,000 - ₹ 25,00,000 / Yearly (Gross Pay)
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