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Branch Head

Delhi, Delhi-NCR

Careerist Management Consultants

Job Description

Operations Management
Formulate & implement Branch strategy linked with Hub strategy
Directly accountable for planning and organizing branch operations
Ensure proper start-up of new assignments
Manage guard sourcing in terms of scouting, referrals and walk-ins
Ensure proper deployment, rostering & attendance of guards
Ensure proper supervision, patrolling & review in terms of day & night checks
Conduct security audits of large assignments periodically
Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads
Maintain consistent, complaint free, high quality service levels
Support and facilitate implementation of corporate projects
Business Performance:
Ensure achievement of branch profitability targets
Ensure achievement of branch revenue targets
Ensure achievement of financial targets of the branch including collections and price increase
Accountable for growth and retention of Key and Core Accounts
Conduct receivables analysis and initiate cancellation of non-paying clients
Monitor and control expenditure and overheads of the branch
Ensure proper maintenance of accounts of the branch
Ensure timely & accurate submission of monthly MIS to Hub
Recommend approval of bills for direct reporting staff
Reconcile man hours, paid vs. bills outstanding based on actuals
Client Relationship Management:
Strive to understand customers needs and deliver the right/customized solutions
Build effective customer relationships, ensure customer satisfaction and promote company's image
Conduct all surveys and client requested security audits
Ensure satisfaction and retention of existing clients
Regular meeting with clients for performance feedback
Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight
Responding to client queries and concerns promptly
Leadership & IR:
With support from Branch HR Team:
Prepare manpower budget as per business requirements
Recruit adequate number of quality direct manpower in accordance with business requirements
Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course
Ensure timely completion of joining formalities for new recruits, and their timely deployment
Ensure development of Direct staff through refresher and other relevant training programmes
Ensure maintenance of attendance, leave, overtime records etc.
Ensure correct wages computation of direct staff
Ensure timely payment of wages and other dues
Ensure disciplinary action is taken wherever required
Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures
Ensure implementation of HR & Training policies
Health & Safety:
With support from Health & Safety:
Ensure observance to highest standards of Health & Safety norms in all areas of work
Promote awareness within the team on safe working procedures
Contribute to development of safe work procedures
Performance Metrics:
1. No. of Quality incidents
2. Quality audit reports
3. Client satisfaction score
4. Meeting Budget targets
5. Revenue growth %
6. Profitability %
7. Collection%
8. Price Increase %
9. Client Retention %
10. Customer Termination value & number
11. Attrition %
12. Induction completion %
13. Training hours for guards
14. No of Health & Safety Incidents
15. Health & Safety Compliance %

Company Description

With the onset of globalization, the need of skilled human resources is felt strongly across... various industrial verticals. Technical ingenuity and distinct business approaches again underlined the importance of identifying and retaining the right candidates at the right positions. With a clear insight into the changing business dynamics and enhanced proficiency in tapping the best talents, Careerist Management Consultants has come to the forefront of human resource management, hence becoming one of India’s top Recruitment Consultants over the years.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Salary range:
₹ 7,00,000 - ₹ 11,00,000 / Yearly (Gross Pay)
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