Responsible for end to end billing for clients having extreme billing exceptions.
Coordinating with the multiple teams for data collection required for billing and conducts analysis to identify and correct areas of revenue leakage for billing accuracy and put up steps to control.
Ensures billing compliance, including the establishment of processes, documentation and controls to minimize revenue loss.
Timely preparation//successful submission of invoices. Ensuring accurate volume and proper fees are billed to clients as per agreement.
Managing analysis and resolution of rejected invoices and other billing issues as per TAT.
Handle first level escalations for Billing and collection team members follows up for all the invoices payment which are due for more than 31 days.
Meeting clients for resolving billing and collection related issues.
Co-ordination with Client Account Manager/ Business heads for recovery of the payment for key clients, presentation of receivables to the management team.
Reporting daily /weekly/ Monthly billing and collection reports and trends to the Management.
Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes.
Provide guidance to billing and collection representatives in the resolution of difficult accounts. Ensure competence and continuity through effective training, motivation, coaching, development and recognition, as well as performance management as needed.
Coordinating with the management for billing and collections related issues, process improvements and contract related concerns.
Agreements validation and co-ordinate with internal team on expired agreements/ fees.
Assist with the implementation of an automated billing system.
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