The Client Support Executive is responsible to meet Service Delivery, Beyond TAT and Business Targets for the client they are working and ensure that individual as well as team imperatives are met satisfactorily.
Escalation of the same as per Client escalation matrix if the employee is not responding within 3 days of follow up.
Monitor the turn-around-time (TAT) & follow-up to ensure closure within timelines
Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes.
Experience in handling BGV initiation, tracking, vendor management and closures
Excellent communication skills, presentation skills,
Team working ability, collaboration, quick learner, ability to stretch
Good hands on MS Office
Strong MS Excel skills
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