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Faridabad, Delhi-NCR

SLA Consultants Pvt. Ltd

Job Description

Experienced / Fresher / Can Apply

1>Required Profile:Customer Relationship Service Manager

2>Ensure outstanding customer satisfaction by maintaining strong working relationships.

3>Customer Relationship Service Manager will Guide and lead team members to deliver products/services that meet or exceed the customer requirements.

4>Customer Relationship Service Manager will Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

5>Customer Relationship Service Manager will Manage and train resources to ensure quality and consistency of service to customers.

6>Customer Relationship Service Manager will Schedule and conduct status meetings with appropriate development resources and customers.

7>Customer Relationship Service Manager will Provide proper refund and compensation to customers on time.

8>Customer Relationship Service Manager will Assist sales/marketing team in business acquisitions, planning, retention and management.

9>Customer Relationship Service Manager will Maintain complete and accurate customer correspondence data.
Assist in making major business decisions.

10>Customer Relationship Service Manager will Develop and update client related reports.

11>Customer Relationship Service Manager will Managing client relationships to build a reputation for excellent service and generate repeat business.

12>Customer Relationship Service Manager will Negotiate and manage agreements through business contract process.
Identify and develop problem solving methodologies to resolve customer issues.

Generic Qualities

1>Extremely organized and highly motivated.

2>Excellent verbal/written communication and presentation skills.

3>Ability to maintain professionalism in all customer interactions as applicable.

4>Ability to adhere to all company and customer processes and policies.

5>Strong quantitative skills.

6>Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Company Description

ncorporated in 2011, we are professionally managed, HR Outsource company based in Delhi... (NCR).We are specialized in Recruitment Solutions and Services,HR Shared Services, HR Consulting, Payroll Management/Outsourcing , and HR Executive Training . We provide Corporate Training in MS Projects, Sharepoint, Java/Spring/Struts/Hibernate/.

It also requires the proper assessment and selection methodologies, along with effective solutions to engage, develop and retain people, bolstered by a commitment to diversity.

SLA Consultants helps clients achieve all of this and more, through specialized professional staffing and outsourcing and talent management consulting.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Less than one year
Compulsory Education
Salary range:
₹ 2,25,000 - ₹ 4,25,000 / Yearly (Gross Pay)
Jobs in Customer Service / Call Centre / Operations / Data Entry
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