Handle incident management and reporting for GTFO. Work with the line to document the incident, root cause and remediation in a clear and detailed manner and in line with the Group incident reporting guidelines. Track agreed remediation for suitable implementation
Handle the monthly and adhoc control reporting. This should be done by collating all necessary information such as Environmental Risk Indicator(ERI), Change Risk Indicator (CRI) and Key Risk Indicator (KRI)
Work with partners from Control Centre and Divisional Control Office where applicable in an effort to gather information, and handle queries around incidents and control reporting
Facilitate an independent risk and control framework, challenge control weakness and deliver transparent risk based oversight.
Track, advise and assist in mitigating risks that arise from weakness, errors and external event demands (Audit/Regulatory), in partnership with the business line. Work with line to ensure timely closure of outstanding Audit findings, action plans, self-identified issues and any other open topics from a risk and control perspective.
Understand the impact of errors, timely escalation, remediation and lessons learnt to facilitate reduction of operational losses or near misses. Ensure senior stakeholders are informed and that corrective measures are assigned, tracked and closed.
Educate and provide relevant training to promote awareness and accountability.
Proactively question and challenge Operations to identify areas of potential weakness.
Establish and maintain strong relationships with Operations teams and its management to build an effective partnership to reduce operational risks across the organization.
Active involvement in weekly/monthly control calls to ensure risks identified are appropriately escalated and proactively investigated to ensure timely resolution.
Demonstrable adherence to the Banks Values and Beliefs
Strong Control/operational risk management experience with an exposure to control practices
Inquisitive and probing approach to problem solving and general assessment
Embrace change and transformation to move towards the new Control approach
Operations and/or Risk and control experience preferred
Ability to remain objective and to independently raise areas of operational risk exposure, while maintaining an effective working relationship with the line and other areas within Organisation.
Good analytical skills, high attention to detail, solid organisational and interpersonal skills
Strong verbal and written communication skills with experience of reporting to senior management
Good ability to interact with, collaborate, communicate and influence individuals at all levels
Excellent presentation skills reporting and classroom sessions
Effective problem solving and decision making capability
College / University degree or higher
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