Managing login and disbursement of Retail Asset product in the branch as per laid down process and reporting any deviations and getting the same ratified by the senior.
Ensure to conduct receipt of Login Files Barcoding.
Conduct basic Credit Parameter checking and audit of file.
Ensure Transaction Origination System checklist completion and scanning initiating in Transaction Origination System.
Marking FTNR and informing business.
Release of Hold and co-ordinating with Central Credit Processing Agency.
Storage of Files and Keeping of Approved but not disbursed.
Receipt of Pre-Disbursement file.
Audit and Disbursement of file.
Critical documents, vaulting confirmation and checking.
Marking FTNR in Loan Origination System or Laser Soft.
Initiating disbursement of cases.
Disbursement Advice cum Delivery Order delivery status checking on File Transfer Protocol and printing of Disbursement advice cum delivery order/Housekeeping.
Checking Daily Disbursement Report, conducting call back.
Scanning of Files and Indexing in IDEA-RAS system.
Preparing e-Record of Delivery, dispatch the files, maintaining Courier Register, mail management.
Stamp Paper approval, purchase of stamps from Vendor, passing entries within the system, housekeeping and daily reconciliation activities.
Destruction of files approved but not disbursed >45 days, Rejected >15 days and Decision pending >60 days.
Reading of mails, process notes, delegations from Retail Asset Operations.
Handling Customers at Client Service Desk counter.
Taking his Request and processing in system.
Logging in Client Walk-in Tracker.
Updation of Hologram/Original Registration Certificate handover register.
Cross-selling and CRM system updation viz. Lead generation.
Checking and Resolution of Query/FTNR through Electronic System Foreclosure report.
Swapping physical instalment cheques with Automated Clearing House/ECS mandates/Standing Instruction orders.
No Objection Certificate printing , dispatching , delivery tracking and updation in Finnone system.
Follow-up with customers for special No Objection Certificate issued Post Due Documents and Register updation.
Receipt of Post Due Documents/Updation and Dispatch.
Ensure implementation of Operations Process, Policies & Audit Guidelines as defined in the process note.
Checking and ensuring data inputting in various system are checked and authorised.
Ensure smooth performance of the Branch.
Enhance interactions and co-ordination with Sales/Credit/Collections.
Ensure satisfactory Audit rating with nil exceptions.
Conduct regular Credit Processing Agency and Dealer visits.
Ensure training at regular intervals to staff at various levels.
Reduction of FTNR and ensure that the Sourcing Channels are made aware of the same through regular MIS.
Ensure that the TAT in maintained.
Analysis of Errors/Exceptions reported by Concurrent Auditors/Central Processing Unit and take remedial measures to avoid recurrence of the same in future.
Ensure that all registers/records etc. are updated, filed and kept under safe custody.
Ensure continuous improvement in providing Customer Service.
Nil financial exposure to the Bank due to lapses/errors/miss-outs.
Publish all relevant MIS regularly.
Contributing ideas and suggest process simplifications/improvements.
Leading Private Sector Bank