Ensure IT facilities like networks, email, servers, internet are functioning as per agreed SLAs
Manage escalations from internal stakeholders and external clients
Manage issues reported by users (related to IT) and close them as soon as possible
Supervise Identity management of users across companyReview Data center Operations and ensure all servers of company functions satisfactorily
Resolve server issues as soon as possible
Evaluate server performance and do regular upgrades
Evaluate Power and Cooling of servers and other devices.Ensure protecting the corporate network when accessed directly through LAN, WAN or via VPN,
Make sure all endpoint devices in MITA computer's operating system and other software has been updated with the latest security patches and latest patch of Anti - Virus
Ensure for data security in case of accidental loss; All laptops and desktops companywide should be encrypted for critical users across company, so Data cannot be used in case a computer or hard disk is stolen
Managing backup of all critical applications, Servers, network devices and Ensure it gets completed well in time
Responsible for restoration of all backups
Responsible for building and managing the DR site for all business critical application/ servers/ network devices so it can used in case of disaster
Ensure replication to DR data center is functioning properly.Prepare and put up for approval annual IT infrastructure cost budgets.
Manage monthly cost vs budget variation and should be share with Head - IT on monthly basisResponsible for tracking of IT assets, upgrade and maintenance.
Responsible IT Compliance / IT Audits.
IT software compliance: Regular review and make sure unauthorized softwares not installed on company systems.
Track usage of Infra applications.
Get the IT assets adequately insured.Develop and manage IT vendors and manage the payments to vendors and do reconciliation with vendors
Standardize configuration and commercial of regular purchases like desktop, laptops for organization wide procurement.
Renew / re-negotiate annual maintenance contracts of all Network Links and critical equipment's like Servers, Routers, Firewall's etc.
Manage lifecycle of IT Hardware. Upgrade, replace items beyond useful life.
Evaluate multiple hardware procurement options for projects and put up for final approval
The incumbent needs to Initiate and execute different Proof of Concepts in company and assesses the best options and put up for review with Head - IT.Responsible for architecting all infra applications and databases
Provide support to all users for all application used in company
Conduct training on application used in company
Review critical Infra Applications like email, ERP, AD, Anti-Virus, Patch mgmt., Database mgmt.,
Ensure availability and speed of applications to users.Prepare comprehensive, updated documentation of Company IT Infrastructure.
Ensure all Backup process and Disaster Recovery process are
properly documented and executed as per same document
Prepare the IT policies and shared with Head - IT for further approvalsStrong written, verbal and interpersonalcommunication skills, with both technical and non-technical audiences
Must be able to work nights and weekends as required.
Ability to troubleshoot effectively
Ability to prioritize and handle multiple tasks simultaneously
Ability to work independently and/or as part of a team
Coordination with Vendors on all IT related purchases including laying down technical specifications and selection of HW/Networking components
Familiar with updating and creating technical documentation
Minimum 5 years experience in Team Lead IT Support (manufacturing industry preferred)
Must have experience in server handling - Active Directory, DHCP, DNS
Must have experience in network management LAN , WAN
Must have experience in security management - Firewalls
Experience in system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.
Fundamental knowledge in ERP and co-ordination with developers, administrator and can provide support to end users.
Procurement and review of IT products and services
Daily management of Support Ticketing queues including assignments, escalations, tracking and customer expectation management
Desire Profile: -
- Qualification Candidate must Be Graduate / Diploma / B.E. - IT
- Experience: 6-10 yrs
- Salary 3 4.5 lpa
- Location Dewas (M.P.)
-He should be a self motivated individual having excellent communication skills and good interpersonal skills.
-Positive attitude and Team work
-Good communication skills.
Founded in 2000 by group of three young & energetic person, Bhartia Management... Consultancy is the pioneer of organized recruitment services in Delhi NCR. Over the years, we have established ourselves as the best recognized recruitment brand with in delhi NCR & gradually moving to nationally & then World wide. We are the preferred recruitment partners for clients and a trusted consultant for professionals.
BMC,s roots in management consultancy enable us to bring a unique approach to recruitment. Our focus has always been on management talent needs. We recruit across various industry segments for national as well as multinational corporations & leading Indian business houses. In past couple of years, we have helped shape the careers of over 1,500 professionals and have partnered with more than 35 companies to setup and staff their operations in India.
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