Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
Measurement and adherence to KPIs
Keeping errors and operational risks under control
Managing crisis without operational loss.
Driving Efficiency Gain related projects through various initiatives / changes
People Management Recruitment, development, training and managing attrition. Help in System transformation projects.
Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
Understand, translate and apply GTO and Business strategies and objectives to own GTO Operations unit
Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
Conduct regular operational performance reviews and participate in monthly self assessments
Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
Develop relationship and credibility with sending location and all internal stakeholders
Ensure performance of staff meet or exceed expectations
Ensure all Group Policies requirements are adhered
Cross train available resources to ensure 100% backup within the areas under control
Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
Assisting the Team Manager in decision making and taking complete ownership of the situation
Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team
Ensure all ISO documents are kept up to date and are being reviewed periodically
Ensure Quality awareness within the team
Ensure all process maps are available and six sigma tools are being used for minimizing variations
Manage transitions from time to time
Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports)
Experience / Exposure
Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like Cash, Cash Management Services/ System, with strong communications skills
Knowledge on SWIFT Features, Product & Services
Good understanding of Regulatory & Compliance & Risk & Control
Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release
Effective decision making and leadership skills.
Expertise in insourcing tasks from Onshore locations
Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients
Ability to effectively execute presentations and communications to clients internally and externally
Must be team builder and facilitator managing potentially conflicting objectives
Proven track record of managing teams of large size
Solid technical understanding of the business and Cash Operations is expected including strong knowledge of application security related processes and global messaging application.
Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage
Subject Matter expert in Cash products
Good understanding of Migrations requirement and have migrated couple of business in the past
Computer proficiency in MS Office and ability to utilize IT initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided
Innovative approach to work and continuously identify and implement process improvements
Seek opportunities to improve service processes, minimize operational risk and reduce costs
Strong analytical skills, detail orientation, service commitment and solid people management skills
Strong awareness of risk control
Must be prepared to work in a shift in line with regions supported
Good situational leadership capability
Sound proficiency on Computers
Strong interpersonal / good negotiations skills are required.
Team management and leadership skills will be essential for this role.
Follow through skills, Effective communication skills, ability to confidently handle internal client
Futuristic and innovative approach will be an added advantage
Allegis Group is the largest privately held staffing company in the United States and... serves a wide variety of industries. Our team includes more than 8,000 internal employees and 90,000 contract employees working with customers around the world. We continue to grow, bringing our expertise to new industries in the United States, United Kingdom, Canada, Puerto Rico, Europe, the Middle East, and the Pacific Rim Read full description