You will be managing custom market research projects of various scopes and with a range of deliverables for multiple quantitative and qualitative research projects. A major focus of the role is building strong relationships with clients, direct interaction with vendors, internal operations teams. This position requires strong and clear communication skills, outstanding client service, dedication to company goals, and passion for quality. As part of the client services team focused on several key client accounts, you will report to Manager or Senior Manager Client Services; however, you will be solely responsible for some or all client deliverables of your projects.
Create & communicate project timelines to client and set delivery expectations.
Maintain project documentation including questionnaires, project specifications, data processing specs, data tabs and any other relevant documents.
Coordinate client requirements with survey scripting to prepare survey for launch.
Test survey link to ensure programming quality prior to link delivery to the client.
Coordinate multiple vendor setup ensuring project delivery.
Monitor the data collection process with close scrutiny on sample management, field progress and quota control.
Communicate regularly with vendors on project status and provide strategic guidance for successful project completion.
Provide regular updates to client on field progress.
Coordinate with the data processing team for data delivery and tabulation.
Coordinate the coding of open ended verbatim with the coding team.
Performing sanity checks on data files, tabulation and coded data before client delivery.
Conduct troubleshooting (as required)
Communicate and escalate any change in project scope, delivery timelines and/or any internal quality issues to Managers.
Provide final invoicing details to Sales and Bids.
Keep daily timesheets.
Cross-Tab Marketing Services has grown tremendously since being founded in 2000, and is... now diversified and manages a group of companies with over 650 professionals offering a wide range of marketing services to a increasing list of satisfied clients around the globe. Our business areas include market research operations and technology, market intelligence and competitive intelligence, data analytics, social media engagement, emerging market panels and mobile metering.
While each Cross-Tab Group company is a specialist and pioneer in a fast growing and critical area of business, they all share common management and set of values around encouraging innovation, solving hard problems and delivering outstanding customer service.
Seattle | Scottsdale| New York City| Bangalore | Mumbai | Dubai | London | Singapore Read full description