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Associate Consultant

Hyderabad, Andhra Pradesh

HCL Technologies Ltd.

Job Description

Should able to work independently

Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

Troubleshooting technical issues

Data Center Cabling and perform all Cabling in accordance with industry standard best practices

Basic understanding of datacenter management, Network, Telecom and VOIP , Rack and Blade servers, Storage, Backup, Tape library

Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi- Fi, VPN and Backup

Setup and troubleshooting printer/ faxes/ copiers/ RF guns or phone equipment in offices.

Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

Troubleshooting network connectivity issues and diagnosing and solving hardware/ software issues.

Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

Improves and maintains customer and employee satisfaction

Performing asset inventory activities as needed

Break- fix, troubleshoot and resolve software issues; Reimaging computers/ hard drives


Required Skills / Qualifications:

Minimum 5yrs hands on experience as deskside/ Onsite support/ local IT engineer

Experience in Providing Hands & feet Support for Network and Datacenter Equipments/ Devices

Strong Microsoft Operating System installation(Win XP/ Win 7) and troubleshooting skills

Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)

Strong desktop support knowledge including hardware, software, and networking concepts

Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

Basic understanding of Audio/ Video equipment and conference room setup

User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting (1.) To perform Root Cause Analysis and problem management to ensure that the correct resolutions are provided for capacity planning and architectural planning (2.) To resolve all tickets/ incidents and escalations in adherence to SLA timelines and security guidelines (3.) To perform value addition activities such as training/ mentoring, implementation of best practices, Knowledge sharing and Knowlede base review and management through effective & timely documentation (4.) To ensure positive customer feedback and satisfaction through calls/ discussion to ensure correct resolutions (5.) To adhere to agreed process and quality standards; and, company policies (6.) Participate in architectural reviews and suggest improvements to generate more EN opportunuities or to reduce the cost

Company Description

HCL Technologies is a leading global IT services company, working with clients in the areas... that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers our 80,520 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, has reported consolidated revenues of US$ 3.7 billion (Rs. 16,977 crores), as on 30th September (on LTM basis) 2011.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Jobs in IT - Software Programming / Analysis
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