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Assistant Vice President - Marketing & Customer Service

Mumbai, Maharashtra

Crystal Consultants,

Job Description

Identify potential clients for leasing of commercial space.
Assess client requirements, handle complaints and suggest value added service to improve tenant/customer/client delight.
Organize meetings with the clients to understand their requirements & areas of concerns.
Provide inputs on pricing participate in reviews, proposals & seek approvals.
Identify prospective clients & industries, conduct direct marketing.
Create sales channels, initiate promotional activities & provide product information.
Marketing intelligence for better positioning in the market.
Collate industry & statutory information & liaise with the Govt. bodies.
Build & maintain rapport with agents, building associates, clients, government bodies to generate leads & referrals.
Competition mapping,
Liaise with market IPOs and other sources to collate industry information
Participate in business planning, pricing decision, & leasing strategy
Coordinate with Corp. Comm. address the Marcom related activities
Create, grow and strengthen sales channels, Building of prospects
Network with International Property Consultants (IPCs) and Brokers soliciting Request for Proposals (RFP) from desirable prospective clients and writing
Coordinate techno-commercial issues with project and legal team.
Develop project Brochures, Presentations
MIS reports for weekly, monthly and annual reporting.
Organize meetings with client & legal to have consensus on terms of agreement and ensure the terms are understood by the clients.
Coordinate new registrations and renewals.
To build and maintain rapport with clients to ensure maximum satisfaction and generate leads and referrals.
Soliciting feedback on the services which could add more value to the clients.
Assist to implement client events to improve customer services that will enhance customer delight levels.
Follow up with the property management department on issues concerning facilities.
Weekly, Monthly and quarterly reporting and timely inputs for reviews and reporting
Any other city level responsibility relating to customer service arises from time to time.

Company Description

CRYSTAL CONSULTANTS is a full-service recruitment solutions provider with a diversified... portfolios of brands from across industries.

CRYSTAL CONSULTANTS is a leader in recruitment of Human Capital for IT & BFSI (Banking, Financial Services & Insurance) domains and has proven track in recruitment for functions viz. Marketing, Sales, Software Development, Media & Advertising, Accounts, Commercial, Logistics, Operations, Admin & Support Services, etc.,
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
Salary range:
₹ 30,00,000 - ₹ 35,00,000 / Yearly (Gross Pay)
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