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Assistant Manager

Thane, Maharashtra

Tata AIG Life Insurance Co. Ltd.

Job Description

The role is to manage TPA (Third party Administrator) medical management process). Ensure internal and external stakeholder requirements are addressed.The basic objective is to ensure TPA compliesto the scope agreed in the contract and demonstrates best in class customer experience

Principal Responsibilities:

1. Medical Management process (approx. 1.2 lacs medicals annually ) Engage with multiple TPAs , Daily monitoring- medical scheduling until receipt of medical reports and action thereof
2. Medial experienceEnsure all processes are streamlined resulting into best in class medical experience for the customer
3. New EmpanelmentEnsure new medical centre empanelment basis channel request and business requirement
4. Tracking & Monitoring Key metricsEnsure all SLAs are met which includes TAT and Quality, Detailed analysis on daily , weekly and monthly MIS
5. Governance and Relationship management SLA Monitoring. Daily & weekly calls with TPA HO & branches. Monthly structured meeting. Training & Certification of TPA resources. Site visit Bi monthly visit. IT review & closure
6. Escalation handling Complaints, grievances, queries, escalations from Channels, Customer and Stake holders need to be addressed.
7. DocumentationEnsure due diligence wrt outsourcing and Company requirements


Effective working relationships are an essential part of daily working life. This role requires the job holder to be a strong team player and team builder
Proven track record of minimum 10+ years of customer service & operations experience in insurance and supervisory experience of minimum 5 years
Strong customer service focus; Attention to detail and the ability to think creatively to solve problems
Excellent client relationship management skills; presentation and communication skills; able to listen, guide and influence internal and external stakeholders
Awareness of industrys latest technology, trends and applications
Strong client facing and communication skills
Candidate should be well conversant with MS Excel, Word and Power point

Company Description

Tata AIG Life Insurance Company Limited (Tata AIG Life) is a joint venture company, formed... by Tata Sons and AIA Group Limited (AIA). Tata AIG Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asia life insurance group in the world spanning 15 markets in Asia Pacific. Tata Sons holds a majority stake (74%) in the company and AIA holds 26% through an AIA Group company. Tata AIG Life Insurance Company Limited was licensed to operate in India on February 12, 2001 and started operations on April 1, 2001.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Salary range:
₹ 3,00,000 - ₹ 6,00,000 / Yearly (Gross Pay)
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