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Assistant Manager - WFM

Surat, Gujarat

Addrec Solutions(GULF SEARCH)

Job Description

Manage team of WFM personnel
Communication to and from Operations and other support departments
Collection, analysis and reporting of project / agent / department performance statistics
Manage long term forecast / staff plan and lead monthly staff and budget meeting
Work with HR, Recruiting & Training to coordinate hiring and training of new employees
Oversee communication to new hires on schedule process
Oversee short-term workload forecasting
Oversee proactive scheduling of discretionary activities such as training, meetings, overtime and downtime
Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance
5+ years of strong experience in MIS with minimum 3 years of WFM experience as leading team.
WFM Subject Matter expertise with strong experience in Advanced Excel as well as strong knowledge in VBA Coding
Strong Mathematical, Analytical and Organization skills
Excellent communication and time management skills
Strategic thinking (planning ahead and predicting what is going to happen)
Good presentation skills

Company Description

We are a Human Resources and Staffing Solutions Company, providing organizations with... solutions & services to meet their workforce needs across the world. We help our customers locate the best talent, enabling them to retain their competitive edge and sharpen their focus on core strengths. We strive hard to find the right employees with the right skills, to meet our clients needs. We have Ten plus years of management experience in providing recruitment, staffing, assessment and selection services. With operations in India, Dubai & Singapore we aim to be a partner of choice for our clients.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Two years
Compulsory Education
Jobs in IT - Software Programming / Analysis
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