Urgent requirement for the position of Assistant Manager- Operations (Customer Service/ Inbound/ Voice Process)
Job Location: Bangalore(Sunkadkatte)
Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
Quality/AHT/Sales/CSAT Metrics Ensure timely download of process updates/product guidelines.
Manage Attrition and plan career mapping for agents.
Manage daily activities for the client servicing team
Manage daily operations to ensure smooth function
Coordinate with support functions
Front-line people management
Provide feedback and suggestion to the team for improvement
Lead and coach the associates and Team Leads on process knowledge and Team Management
Initiative, independent, and customer focused.
inTarvo Technologies Limited (formerly known as RT Outsourcing Services Limited) is... India's leading provider of Integrated Lifecycle Management (ILM) support services for Technology Products for Original Equipment Manufacturers, EMS Companies, Distributors, Large Corporation and Retail Chains. 'inTarvo stands for our core ideology of Delivering Value (inT+arvo=Integration + Value).
Read full description