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Assistant Manager Operations

Baddi, Himachal Pradesh

Action India Pvt. Ltd

Job Description


The role is focussed on ensuring that teams are able to meet targets set for quality, cost and service.
A key aspect is also to develop a more self-empowered team, by training, coaching and development of individuals through strong leadership.

- Ensure teams maintain all cGMP/Regulatory compliance standards. Ensure 5S standards are adhered to.
-Responsible for Audit compliance in the area with respect to Safety, Regulatory and GMS.
- Ensure all SOPs are followed and, if not, corrective actions are identified and action taken
- Ensuring maximum flexibility both within work teams and between groups by identifying training issues with Crew Leaders and taking the subsequent steps to ensure the training is enacted - Delivery of KPIs
- Ensure KPI scorecards are kept up to date on a daily basis by their team members and are reviewed on a weekly basis with the whole Team.
- Report an accumulated view of all scorecards and other KPIs on a weekly basis to Operations Manager.
- Review OEE results on a weekly basis with their direct and support teams, identify and agree main issues and create improvement plans for following week.
- Ensure performance reviews of teams are carried out on a monthly basis, with any issues/training/development opportunities being communicated to PSL/Operations Manager.
- Ensure near miss forms are generated and reviewed/actioned. Ensure all accidents are reported to yourself/other area management for investigation.
- Ensure weekly plan provided by Operations Manager is communicated to all operational teams and the annualised hours recording system is maintained on a weekly basis
. - Ensure weekly plan provided by Operations Manager is communicated to all operational teams and the annualised hours recording system is maintained on a weekly basis.
- Coach, provide, support, lead and drive productivity improvements.
-Co-ordination with Store Department for RM/PM dispensing to meet the production plan.
-Co-ordination with Purchase Department to ensure that production consumable materials are available as per production schedule.
-Initiating Deviation, Change Control (If Reqd.) with co-ordination of respective Departments to achieve the Business or Supply Requirement.
-Co-ordination with QC/Microbiology/QA to avail the RM/PM/SFG/FG or others Status
. -Process validation of Tablet /Semisolid /Liquid / Lozenge /Powder SKUs.
-Co-ordination with respective Department for Internal Audit. -Review of Documents like Qualification/Validation Docs.
-Co-ordination with SSG/Technical Team for cpk improvement in Products.


Challenge teams to make their own decisions and accept responsibility for the outcome
Ensure that briefings are 2 way events focussed on driving KPI improvements Delivering products within quality, cost and time constraints
Identifying, recommending and implementing process improvements.


Pharma/ Engg. Graduate having calibre with broad experience (10 years plus) of Manufacturing Operations management in a relevant industry, ideally Healthcare,Pharma,FMCG.


For most positions there is a competency matrix developed.
The required functional skills are defined and should be used for the evaluation of candidates for this role
Competency / Area Skill Level
Leadership Business & Organisation
Turns RB strategic goals and initiatives into executable objectives for self. Executes own assigned objectives
Contributes to increasing business results by addressing needs of the customers.
Leadership Business & Organisation
Contributes to bench strength by encouraging individual and team development in alignment with global business strategy/strategic initiatives and HR strategy and planning.
Develops a recognisable sense of urgency and accountability to fill roles with decisiveness, and contributes to global bench strength
Sets clear roles and responsibilities, delegates authority and accountability appropriately, rewarding initiative and provides constructive developmental feedback.
Assertively places talent management and development as a priority in line with short and long term business performance targets, offering feedback and 'feed-forward' developmental guidance.
Supply Excellence Analytical Skills and Decision Making
Manages and sources data to make appropriate decisions
Develops different options and challenges data before making decisions
Supply Excellence Business Relationships
Understands other business functions and their impact on Supply
Works with external organisations to achieve business benefits with guidance Implements specific actions to deliver customer service with guidance
Assists in benchmarking activities and use this data to improve performance with guidance
Supply Excellence Continuous Improvement & Change
Applies key change management tools and use them as required
Develops a detailed justification and presents idea with full benefits demonstrated
Implements and identifies improvement opportunities and involves others appropriately. Analyses key Supply performance measurements to deliver improvements
Adopts a disciplined approach to assessing and managing risks associated with change
Supply Excellence Cost Management
Interprets and analyses cost management data to drive
Implements Supply opportunities that provide cost reduction / GM improvements
Ensures cost KPIs and processes in place to identify and manage costs on an ongoing basis
Manages tasks to support cross functional cost reduction initiatives Supply Excellence Quality
Implements quality Programmes and manages deviation with timely corrective action
Implements processes and targets which support the achie



Career-focused with strong desire to take on additional responsibilities over 1-2 years
Strong interpersonal and mentoring/coaching skills.
Strong communication and influencing skills
People management experience.
RB is a global business, candidates should be open to relocate internationally for career development and challenge
The business language in RB is English, therefore fluency in English is essential and fluency in local languages advantageous
Flexible to travel, if required
In line with RB core values, the candidate will be achievement focussed and able to work in a direct and often pressurised environment.
Entrepreneurial skills in terms of innovation and problem solving are key along with tenacity, tough-mindedness and ability to influence and demonstrate strong team working abilities and commitment

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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