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Assistant Manager - Customer Support / After Sale Services

Mumbai, Maharashtra

SP Staffing Services

Job Description

Customer interface for Post Sale activities like Installation & Commissioning (I&C), Service calls & Spare requirements etc.
Handling Complaints & Queries.
To follow Service Procedure, Policies & Standards.
To take ownership of Customers issues & follow problems through to resolution.
Keep accurate records & Document Service actions & Discussions in ERP.
Analyze Statistics & compile accurate reports.
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to & manage the approved budget.
Maintain orderly workflow according to priorities.
Recruit, Mentor & Develop customer service agents and Nurture an environment
Inter-departmental coordination & Communication for Scheduling site activities, Raising Invoices and for providing feedback/Learning from the customers/Sites etc.

Company Description

Solution Provider, is a Manpower Consulting and Recruitment Services organization, head... quartered at Chennai India , with network spread across India .  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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