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Assistant Manager Customer Care

Gurgaon, Delhi-NCR

fareportal

Job Description

Quality: To ensure 100% FCR, zero complaints. Ensuring the Quality & CSAT scores above 90%
Revenue: To ensure team meets revenue/transactions goal for the month. Absorptions are below 1% of revenue
Attrition: Ensuring attrition is kept below 3% per month
Administrative Responsibilities: UL not exceeding 3% per month and total shrinkage is below 10% for the process
Coaching and Feedback of Direct Repartees Ensure all DRs are provided with required and real time feedback and coaching to enable successful essaying of roles
Shift Management Ensure that all shifts that are assigned are managed real time and Organizational and team objectives are achieved

Company Description


FAREPORTAL's success, as the most innovative travel technology company, is a... result of talented employees who think outside the box. We continue to look for talented individuals who want to excel in their areas of expertise. FAREPORTAL provides an ideal work environment for highly motivated and team-oriented people. Employees enjoy the ability to utilize their skills at a fast-paced technology company focused on the travel industry, headquartered in "Silicon Alley" in the heart of New York City.

We offer an attractive compensation package. We offer excellent opportunities for your creative ideas to blossom within a supportive teamwork environment.
If you are interested being part of a team which is helping reshape the direction of travel technology, we Look forward to hearing from you.
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Additional Information

Last updated:
04/12/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between five and ten years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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