Overall Responsible for Soft Services Operations for the Account
Direct the planning and delivery of all facility related and administrative support services and activities at the site on a day-to-day basis.
Makes periodic inspections of the office building(s) and equipment to determine if janitorial, pantry, faade cleaning, arrangements and other services are adequate and whether repair work is needed; reviews safety and security equipment and procedures for adequacy.
Assigns and reviews work of subordinates, gives instructions, maintains discipline and resolves difficult buildings and grounds maintenance and security/safety problems.
Supervises, directly and through subordinates, a number of employees engaged in various operational maintenance, janitorial and other activities.
Review of Implementation of audits pertaining to Soft Services, Mailroom Operations etc.
Performance Review of the soft services vendor
Responsible for Housekeeping & Pantry quality and processes at the site
Coordination with HK Executives for implementing processes / SOPs
Training & Briefing the executives and supervisors on different aspects of Housekeeping
Setting quality standards and expectations in conjunction with the client
Prepare & implement housekeeping schedules for the sites
Innovate, suggest and implement environmental friendly / cost saving ideas.
Analyse/ recommend solution on the complaint analysis.
Responsible for Front Desk Management & Helpdesk Management
Oversees the Mailroom Operations for the site
Prepares correspondence, statistical, financial and other reports. Establish and maintain essential records and files
Oversees events held at facility; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
Supervises the staff involved in performing the functions of the assigned units.
Develops and establishes policies and objectives consistent with those of the organization to ensure efficient and safe operation.
Responsible for overall upkeep of the site to high standards of operations, maintenance and cleanliness.
Data gathering and reporting on all facility operations.
Periodically check / amend checklist, operation steps, spares parts consumption analysis.
Maintain discipline and quality of work by all staff.
Arrange for monthly bills to be submitted to the client.
Coordinating for payments of the site contractors and sub vendors.
Evaluate and maintain help desk software; oversee preparation and distribution of system updates.
In 1994, CBRE was the first international real estate services firm to set up an... office in India. Since then, our operations have grown to include more than 2,800 professionals across nine offices, with a presence in over 25 cities in India. Read full description