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Area Collections Manager

Mumbai, Maharashtra

Action India Pvt. Ltd

Job Description

The role will be responsible to handle an area for collections of specific products.

He/ She will be responsible for collection efficiency and cost of collections for the assigned area.
The incumbent will be responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
He/ She will be responsible to review account allocations and collections targets by bucket to agencies/ in house team.
The incumbent will be required to do regular follow up with the default customers through a dedicated team.
The incumbent has to ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
The incumbent has to manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily review the same.
The incumbent has to ensure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
The incumbent has to ensure that a detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly.
He/ She will be responsible to identify and manage training needs for the executives.
The incumbent will be involved in coordinating and liasoning with legal team to ensure legal action is taken on specified cases.
The incumbent has to build relationships with key clients to ensure timely collections are made.
The key responsibility of the role is to identify suitable tactics or strategies for timely collections.


In the selection process at CFL the following traits defining potential & other criteria play an important role.

Ambition Future leaders are willing to pay the price for success, including time, energy, risk taking and personal mobility.

Ability Leaders can move from doing work, to getting work done with others as team leaders, to getting work done when they are not present.

Agility High potentials must learn experiment, be curious, be self aware, and be flexible.

Achievement Future leaders have developed a pattern of achievement. They accept new assignments and deliver what they say they are going to do.

Core Competencies:

Knowledge: Preferably good knowledge of Market & any Asset Product.

Skills: Communication Skills, Interpersonal Skills, Presentation Skills.

Leadership Capabilities:

Strategist: Is Future focused

Executor: Creates discipline in getting things done.

Talent Management: Attracts, Engages & Retains talent.

Human Capital Developer: Develops people capabilities.

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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