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Application Production Support

Mumbai, Maharashtra

Private Sector Bank

Job Description

Gain In-depth understanding of application and become technical expert
Carry out installations of App releases/fixes
Extract and review system health diagnostics and implement fixes or improvements in system proactively
Identify poor performing SQL queries and fix them with help from App vendor
Perform routine technical checks for applications assigned.
Liaise with vendor / DBA / Server team etc. to ensure that production issues are resolved and roll-out of changes are implemented successfully
Help the team lead in identifying improvement opportunities & implement them
Identify alternative solutions (or innovations) for resolving escalated incidents
Work towards 100% uptime for application
Ensure agreed level of production support given to business users
Collect & provide required evidences from audit and SOX compliance point of view for application.
Coordinating with BSG / DPC /DBA / Vendor etc. for raising Change Control Form & ensuring speedy release implementation into production
Restore normal service operations as quickly as possible
Logging SFRs for issues reported
Creating of Knowledgebase articles for Support & Operations teams
Supporting UAT environment & issues during testing

Company Description

Leading Private Sector Bank

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Jobs in Banking / Financial Services
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