3 + years of experience in Learning and Development industry with strong abilities in leading training sessions over product and custom implementations.
Person should have excellent com skills & flexible attitude.
Good at delivering trainings, creating presentations & training manuals
Must have experience in coordination with different delivery teams to ensure KPIs of Incident management/Request Management are achieved.
Must be good at having 360 degree view of the oveall implementation and add value wherever needed.
Managing end-to-end Incident/Request arised out of LMS.
Well verse with escalation management
Responsible for managing SLA for premium customers.
Taking ownership of Incident Management for High Severity Incidents and ensure that relevant stakeholders are updated with the progress and final closure.
Ensures that Knowledge base is created for repeat issues and known errors.
Should be good at Chairing bridge calls for driving effective coordination and incident resolution for High Severity Incidents.
Should be good at MS-OFFICE.
Should be open to 24*7 support.
G-Cube is an e-Learning company having taken massive strides in the field of technology-based... learning. We aim at addressing all short-term and long-term learning needs of the clients, having a wealth of experience and the right tools to implement the programs. We develop e-learning solutions for companies that align to their learning needs, infrastructure as well as available budgets. Read full description