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Analyst - Chargeback / Representment

Ghaziabad, Delhi-NCR

HCL Technologies Ltd.

Job Description

Qualification: - Graduate

Experience: - 1+ years relevant experience in Disputes, Chargebacks & Representment

Nature of Job:

Investigations for Fraud & Chargeback requests received from clients
End to end processing of Disputes and Chargebacks
Expertise in Visa and MasterCard chargebacks
Reconciliation & Reporting
Client communication

Key Skill Requirements:

Expert knowledge in Disputes, Chargebacks, Visa/Master Representments & Fraud Investigations
Ability to read and interpret dispute forms, perform analysis with 100% accuracy
Very good communication skills
Knowledge about various chargeback applications like Visa, MasterCard, Connect etc.

Key Roles and Responsibilities:

Complete all the tasks assigned
Reporting internal and external
Vigilant on TAT/SLA schedules
Follow-up and closure of process related issues
On time response queries
Adherence to Quality norms

Company Description

HCL Technologies is a leading global IT services company, working with clients in the areas... that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers our 80,520 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, has reported consolidated revenues of US$ 3.7 billion (Rs. 16,977 crores), as on 30th September (on LTM basis) 2011.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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