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AGM - Call Centre & Customer Care

Gurgaon, Delhi-NCR

Careerist Management Consultants

Job Description

To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined
Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined
Bringing Escalations to senior management timely
Improve customer service at training centers by monitoring & also physically auditing the center .
Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
Prepares customer care performance reports as defined from time to time .
Deal with irate customers tactfully & in a polite manner
Communicating with customers on e mail , phone & in person
Call dropout students and call them and their parent for counseling.
Listen patiently and understand the concern of the Student/Parent for dropout.
Follow up regularly with Student/Parent to retain them.
Discuss with Centre Operations Manager / HOD (Head of Department) and also provide solution if possible to retain the student.
Have House call fixed to meet parents.
Achieve Retention Target.
Proper Daily Student Wise Report


Must have minimum 10 to 15 years experience in call centre operations/ Customer Services/ Retention Department in an Organisation.
Excellent Communication Skills

Company Description

With the onset of globalization, the need of skilled human resources is felt strongly across... various industrial verticals. Technical ingenuity and distinct business approaches again underlined the importance of identifying and retaining the right candidates at the right positions. With a clear insight into the changing business dynamics and enhanced proficiency in tapping the best talents, Careerist Management Consultants has come to the forefront of human resource management, hence becoming one of India’s top Recruitment Consultants over the years.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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