Assist super users in the use & understanding of SAP-BW business processes and data interpretation.
Receive incidents & propose resolution to the same if deemed caused by process errors and work with SAP-CCC teams to get to the root cause and avoid recurrence any technical issues.
Analyze the impact of change whether business or IT-triggered, ensuring that the system & business processes continue to meet the business needs.
Maintain global finance SOPs, Process Maps & Variants, Ensure L&T materials are recurrently refined to provide most effective knowledge build in the organization.
Provide input to Knowledge management in form of FAQs, Error Handling Documents & other self-help materials.
Maintain root cause database and track improvements of actions taken to eliminate the root cause.
Support development and execute a winning SAP training strategy in cooperation with relevant stakeholders.
Consistently pursue alignment between relevant Process Manuals.
Support maintenance of the SAP-BW training client & take part in relevant upgrades ensuring replication of global changes made to global production environment.
We are looking for
An excellent communicator, who thrives at sharing information & knowledge among varied audiences e.g. End users, Super User, Finance Managers, etc.
Minimum 5+ years of experience in SAP-BW with an extensive knowledge of upstream and downstream systems.
A self-driven person who takes ownership & responsibility in a challenging environment.
Able to analyses and solve problems.
Someone who enjoys initiating & implementing changes, working in a structured and well-organized manner.
Able to handle high volume of work & adapt to change and able to deliver under pressure
Ability to document processes.
A team player who effectively coordinates with the rest of the team and shows responsibility, flexibility and respect towards the other members.
A good colleague who takes part in creating a positive working environment.
Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist. Read full description