Association Applications Group is seeking an Account Manager to communicate with US based clients. Work from your home. Projects entail managing the process of delivering software products to a new client: overseeing the schedule, interacting smoothly with the client, engineering teams and product creators.
The Account Manager will be additionally responsible for specific client relationships and effectively managing daily interaction with clients. This includes regular review of client progress and experience.
The candidate must show leadership abilities and problem solving skills. The individual must be able to multi-task effectively with competing priorities and manage multiple client deliverables simultaneously. Excellent written and oral communication skills are required to be able to interface with assigned accounts weekly and address clients’ urgent needs and deadlines. This proactive individual must handle issues in an efficient and professional manner, both internally and externally, to achieve client satisfaction.
The work hours are 9-5 US Central Time (8:30pm - 4:30am IST)
Essential Characteristics & Responsibilities of the AAG Client Relationship Manager
3 + years experience in a customer facing role
Excellent computer skills, proficient with web apps
Own a smartphone and proficient with mobile apps
Bachelor's Degree or equivalent experience
Ability to manage multiple projects simultaneously
Experienced user of MS Word, Excel, Google Docs
Create project plans, test software and create reports for clients
Experience managing software projects as a project manager
Experience in managing software projects using project management tools
Flexibility; able to adapt quickly to changing environments
Strong analytical and problem solving abilities
AAG serves the non profit community and educational organizations. We work in the space where... creativity, education and technology meet.
Our mission is to help our customers better serve their communities.
Through creating technology to help our clients work more efficiently.
With over ten years of service to the non profit world, our approach is one of mutual education. Teach us how you work, and we will teach you to simplify it through our customized technical tools.
We believe that…
Technology should serve the non-profit community
Education creates empowered clients
Strong relationships are the foundation for healthy organizations
AAG apps help you to…
Create and sustain relationships
Deliver high-quality educational experiences
Organize, track and archive ideas
Mobile Apps, Web Apps
Technology Education Sessions
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