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5* Property Require "Front Office Duty Manager" ( With Relevant Experience) from BHM Background

Kolkata, West Bengal

SPEARHEAD- YOUR CONSULTING PARTNER IN HR & EDUCATION

Job Description

Urgent Requirement Of "Front Office Duty Manager" ( with Relevant Experience)from BHM background for leading 5* property in kolkata

Duty Manager must have experience with 04 to 08years in Front Office operations

Qualification: BHM/ B.Sc in Hotel Management
Salary: Upto 40-50k/ month
Location: 5 * property in kolkata

Skills and Knowledge :

Knowledge of Front desk, Cashiering, Bell desk, Concierge

Strong communication skills (verbal, listening, writing)

Pleasing personality
Decision making skills
Duty Manager must have ability to use software
Customer and associate relation skills


Job Description:

Knowledge of Inventory management, situation handling and stock management
Primary responsible to ensure that Front Office shifts are run efficiently,providing guest service
Assisting all FrontOffice staff and maintaining a calm, professional environment at all times.
Supervision and assign Duty roster for FO attendant,concierge,bell counter, guest relations and business centre.
Knowledge of overall hotel operations as the affect department
Good negotiation skills
Good presentation and platform skills
Strong organization skills
Ability to use standard software applications and hotel systems
Education or Certification
High School Diploma or equivalent required; Bachelors Degree preferred
Hospitality Management Degree beneficial

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.


Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.

***CONSULTANCY TERMS & CONDITION APPLICABLE****

Requirements

Urgent Requirement Of "Front Office Duty Manager" ( with Relevant Experience)from BHM background for leading 5* property in kolkata

Duty Manager must have experience with 04 to 08years in Front Office operations

Qualification: BHM/ B.Sc in Hotel Management
Salary: Upto 40-50k/ month
Location: 5 * property in kolkata

Skills and Knowledge :

Knowledge of Front desk, Cashiering, Bell desk, Concierge

Strong communication skills (verbal, listening, writing)

Pleasing personality
Decision making skills
Duty Manager must have ability to use software
Customer and associate relation skills


Job Description:

Knowledge of Inventory management, situation handling and stock management
Primary responsible to ensure that Front Office shifts are run efficiently,providing guest service
Assisting all FrontOffice staff and maintaining a calm, professional environment at all times.
Supervision and assign Duty roster for FO attendant,concierge,bell counter, guest relations and business centre.
Knowledge of overall hotel operations as the affect department
Good negotiation skills
Good presentation and platform skills
Strong organization skills
Ability to use standard software applications and hotel systems
Education or Certification
High School Diploma or equivalent required; Bachelors Degree preferred
Hospitality Management Degree beneficial

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.


Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.

***CONSULTANCY TERMS & CONDITION APPLICABLE****

Company Description

We present ourselves as one of the catalytically emerging manpower consulting firms... providing holistic human capital management solutions. SPEARHEAD, a human resource consulting advisory unit facilitating complete people solutions for all verticals across all hierarchies that organizations moving through paradigm shifts can conceive of in this era of changing corporate perspectives.


Our customized manpower solutions have transcended across all business functions like MANUFACTURING,NBFC, FMCG, INSURANCE, RETAIL, ITES, HOSPITALITY, ACADEMIC & EDUCATION, AUTOMOBILES,TELECOMMUNICATIONS AND HOSPITALITY to name a few.


Our registration charges are Rs.3000/- (Rupees three thousand only) for Senior most level, Rs.2500/- (Rupees Two thousand five hundred only) for Senior level, Rs.2000/- (Rupees Two thousand only) for Middle level, Rs.1500/- (Rupees One thousand five hundred only) for Mid Junior & Junior level & Rs.1000/- (Rupees One thousand only) for Freshers & Junior most level, respectively,valid for one year where we undertake a two step interview process to ensure that our candidate would be selected. Our Consultancy charges are redeemed from candidates, their one month salary (CTC) in Two Equal monthly installments, the first installment after receiving the Job Offer/Appointment Letter from the Company and the second one after getting the first month’s salary from the Company.


Procedure of interview – There will be two rounds of interview:
• 1st round will consist of Mock Interview Session with grooming at Spearhead Office to prepare the candidates for the interview. We also arrange for Spoken English & Basic Computer Training Programmes by experienced professionals from the Industry wherever required.
• 2nd round will be at the client’s place whereby the final selection would be done.

Our Endeavour is to see a satisfying smile both on the Clients as well as on our candidates’ faces.
  Read full description

Additional Information

Last updated:
22/02/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
45
Minimum experience:
Between five and ten years
Education:
BHM
Category:
Jobs in Administration / Secretary / Front Office , Jobs in Hotel / Restaurant / Catering , Jobs in Others
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