Knoah Solutions

Hyderabad, Andhra Pradesh

Company details

Industry:
Customer Service/Call Centre
Number of workers:
1500
Website:
http://www.knoah.com

Company Description

Knoah Solutions is a third party contact center headquartered at Las Vegas, USA with its branches in India and US. We provide service delivery and offerings in the areas of Voice, Live chat & email, Quality Assurance Services, Back Office Operation and Transcription Services. Our service offerings are in Technical and Customer support Services to our global clients spread across US, Middle East and India.

Knoah has been repeatedly earned its spot on the International Association Of outsourcing Professional (IAOP) list of 100 Top outsourcing companies and is Ranked 9th in IDC best ITES employer survey for 2010 for its People Practices.

With our core philosophy of flexibility and openness, we delight our stakeholders by providing a unique blend of management experience, by embracing the best in class functional expertise, enabled by state of the art technology and values that form the very core to our decade long business success of creating value to our stakeholders

Our Work Culture...

Knoah is committed to equality of opportunity, mutual respect and dignity at work for all associates. We believe in a culture which is inclusive and reinforces behavioral standards that foster a Performance Oriented culture, Dedication to the role and business success, a work environment which enables Associates and Teams to contribute to their fullest potential. HR Policies and Practices are designed to achieve this very objective. At Knoah, GROWTH is the outcome of performance and desired behavioral Standards

Knoah Solutions

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job postings

  • Quality Analyst / QA Analyst

    Hyderabad, Andhra Pradesh

    Evaluate associate transactions as defined in the QA scorecard Provide feedback to the associates as per the call quality guidelines to improve Quality scores Participate in Client meetings for information exchange Cascade inputs from the Client and process / product changes within the team Should be able to identify gaps and provide insights for process improvements Remain updated on skills and ...

  • Technical Support - Voice

    Hyderabad, Andhra Pradesh

    Effectively address customer queries by understanding challenges faced by the customer Ensure you meet set process for addressing customer queries Understand customer expectation clearly through effective probing Document reasons for customer dissatisfaction for all the queries and the challenges faced Understand and upgrade product and process knowledge to meet required standards of customer ...

  • Non Voice Tech Support

    Hyderabad, Andhra Pradesh

    As Technical Support Associate, you are expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions . Carry print out of job post, aadhar card

  • Quality Analyst

    Hyderabad, Andhra Pradesh

    *Evaluate associate transactions as defined in the QA scorecard *Provide feedback to the associates as per the call quality guidelines to improve Quality scores *Participate in Client meetings for information exchange * Graduation is mandatory. * Min 1 year to Max 5 year BPO Experience (Inbound Voice) *Candidate must speak and understand any of these languages: ASSAMESE / PUNJABI / TAMIL / MALAYALAM / KANNADA ...

  • French Support

    Hyderabad, Andhra Pradesh

    Expected to address customer challenges and queries through non voice support (chats) in french language and ensure effective resolutions Age limit:30, Mandatory documents- resume, pic, aadhar, card, printout of this job post

  • Drive - Non Voice Tech Support

    Hyderabad, Andhra Pradesh

    Expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions Age limit:30, Mandatory documents- resume, pic, aadhar, card,print out this job post

  • Technical Support Role

    Hyderabad, Andhra Pradesh

    *Effectively address customer queries by understanding challenges faced by the customer *Ensure you meet set process for addressing customer queries *Understand customer expectation clearly through effective probing * Excellent Verbal Communication Skills * Good Knowledge on Windows Operating Systems (XP,Vista,Seven,Eight &Ten) and Macintosh * 0 - 5 Years of international BPO experience (Voice) * Ready to work in ...

  • Expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions Age limit:30, Mandatory documents- resume, pic, aadhar, card,print out this job post

  • Quality Analyst

    Hyderabad, Andhra Pradesh

    *Evaluate agent's transactions as defined in the QA scorecard *Provide feedback to the associates to improve Quality scores *Participate in Client meetings for information exchange *Cascade inputs from the Client and process changes within team *1 - 5 Years of voice experience (International BPO) *Excellent Verbal & Written communication skills *Good logical reasoning & analytical skills *Ready to work in ...

  • Technical Support Role - Voice

    Hyderabad, Andhra Pradesh

    *Effectively address customer queries by understanding challenges faced by the customer *Ensure you meet set process for addressing customer queries *Understand customer expectation clearly through effective probing

  • Non Voice Tech Support

    Hyderabad, Andhra Pradesh

    As Technical Support Associate, you are expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions

  • Quality Analyst - Day Shift

    Hyderabad, Andhra Pradesh

    *Evaluate associate transactions as defined in the QA scorecard *Provide feedback to the associates as per the call quality guidelines to improve Quality scores *Participate in Client meetings for information exchange

  • Quality Analyst

    Hyderabad, Andhra Pradesh

    Evaluate associate transactions as defined in the QA scorecard Provide feedback to the associates as per the call quality guidelines to improve Quality scores Participate in Client meetings for information exchange Cascade inputs from the Client and process / product changes within the team Should be able to identify gaps and provide insights for process improvements Remain updated on skills and ...

  • French Support

    Hyderabad, Andhra Pradesh

    Expected to address customer challenges and queries through non voice support (chats) in french language and ensure effective resolutions Age limit:30, Mandatory documents- resume, pic, aadhar, card, printout of this job post

  • Non Voice Tech Support

    Hyderabad, Andhra Pradesh

    Expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions Age limit:30, Mandatory documents- resume, pic, aadhar, card,print out this job post

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