Innovative IT Initiatives is 12-years old off-shore Software Development Company engaged in Web Application Development, Design and Consulting and catering to SMEs across the globe
> Understand Business Requirements > Drive Performance of Loyalty Program for the Region Assigned > Manage Day to Day Interaction with StakeHolders > Responsible for Meeting Timelines & Quality Standards. > Manage & Drive Team for 6 - 8 TeleCallers
> Manage a Diverse Team of CSAs Working on Various Projects > Ensuring Productivity & Quality Roster Adherence > Responsible for Fostering & Motivating Team > Identify Training / Coaching Needs > Ensure Prompt & Accurate Service
* Answer Calls Courteously & Professionally * Provide Information about Products and Services. * Update the CRM Accurately * Timely Revert To Customer with any Missing Information ...