Firstsource Solutions Ltd

Chennai, Tamil Nadu

Company details

Industry:
Consulting Services
Number of workers:
49
Website:
http://www.firstsource.com/

Company Description

Firstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.

Driven by the Rightshore delivery model with 70% employees located onshore and 30% offshore, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence.

Firstsource Solutions Ltd

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job postings

  • 1. Recruitment Experience in the US Mortgage Industry 2. Literacy and numeric ability is necessary; 3. Good understanding of the US Mortgage Domain and ability to read various loan documents. 4. Good verbal and written communication skills are required to understand and update comments and communicate 5. with various stake holders; 6. Strong Customer Service Skills and Phone/E-mail Etiquettes; 7. Should have ...

  • Customer Service

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 42 years of age o Education / Qualifications: o 10th o ...

  • Customer Support Associate

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. KEY RESPONSIBILITES : o Answers incoming customer calls/chats with a friendly and positive manner and provides outstanding service to ...

  • KEY ACCOUNTABILITIES/ RESPONSIBILITIES Leads a team of 12- 20 customer service associates and motivates them to achieve the team SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Floor walks regularly to supervise, coordinate, and monitor the activities of customer service associates to ensure prompt, courteous and accurate response to ...

  • Customer Support Executive

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 42 years of age o Education / Qualifications: o 10th o ...

  • CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 42 years of age o Education / Qualifications: o 12th o Graduate (Except ...

  • HR Recuriter

    Mumbai, Maharashtra

    Should have experiences in HR,calling should have exp in postal naukri,monster 6days off working, Day shift, Bulk hiring, Malad west. Drop facility will be there

  • Customer Service Associate

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. KEY RESPONSIBILITES : o Answers incoming customer calls/chats with a friendly and positive manner and provides outstanding service to ...

  • Semi-voice Process

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE VOICE AND SEMI-VOICE PROCESS A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 40 years of age ...

  • Customer Support

    Bangalore, Karnataka

    CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 40 years of age o Education / Qualifications: o 10th o 12th o ...

  • 1. Recruitment Experience in the US Mortgage Industry 2. Literacy and numeric ability is necessary; 3. Good understanding of the US Mortgage Domain and ability to read various loan documents. 4. Good verbal and written communication skills are required to understand and update comments and communicate 5. with various stake holders; 6. Strong Customer Service Skills and Phone/E-mail Etiquettes; 7. Should have ...

  • Qualification & Skillsets Required Skill and commitment in providing an exceptional customer experience Strong verbal and written communication skills and ability to communicate with all levels of the organization Knowledge of BPO /KPO industry and best practices, plus knowledge of WFM metrics, forecasting, staff planning, and scheduling Knowledge of Healthcare back office operations and core KPIs ...

  • Customer Service Executive

    Bangalore, Karnataka

    HIRING FOR NON VOICE PROCESS POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 42 years of age o ...

  • TEAM Leader - Banking Process

    Bangalore, Karnataka

    KEY ACCOUNTABILITIES/ RESPONSIBILITIES Leads a team of 12- 20 customer service associates and motivates them to achieve the team SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Floor walks regularly to supervise, coordinate, and monitor the activities of customer service associates to ensure prompt, courteous and accurate response to ...

  • HR Recuriter

    Mumbai, Maharashtra

    Should have experiences in HR,calling should have exp in postal naukri,monster 6days off working, Day shift, Bulk hiring, Malad west. Drop facility will be there

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