Firstsource Solutions Ltd

Chennai, Tamil Nadu

Company details

Industry:
Consulting Services
Number of workers:
49
Website:
http://www.firstsource.com/

Company Description

Firstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.

Driven by the Rightshore delivery model with 70% employees located onshore and 30% offshore, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence.

Firstsource Solutions Ltd

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job postings

  • Semi-voice Process

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE VOICE AND SEMI-VOICE PROCESS A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 40 years of age ...

  • CSA / Sr. CSR

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE - VOICE AND SEMI-VOICE PROCESS A CSA / SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. KEY RESPONSIBILITIES: Answers incoming customer calls/chats with a friendly and positive manner and ...

  • Customer Service Associate

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. KEY RESPONSIBILITES : o Answers incoming customer calls/chats with a friendly and positive manner and provides outstanding service to ...

  • UK Process

    Bangalore, Karnataka

    HIRING FOR VOICE AND SEMI VOICE PROCESS POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 42 years of ...

  • POSITION SUMMARY CUSTOMER SERVICE NON- VOICE PROCESS A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. KEY RESPONSIBILITES: o Answers incoming customer calls/chats with a friendly and positive manner and provides ...

  • Recruitment Executive

    Bangalore, Karnataka

    To Maintain TAT for all walk-ins Reference chks for Ex employees Dip checks for all walk-ins/selects as per SOP Daily walk-in tracker updated and shared Process all walk-ins to respective panel/stages as per selection process Tally of all profiles with MIS as per daily footfall. Tally of RAF sheets with sourcing team Consistently increase Selects to joiners week on week/month on month Check on ...

  • Customer Service Profile

    Bangalore, Karnataka

    HIRING FOR CUSTOMER SERVICE POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 42 years of age o ...

  • Customer Service Executive

    Bangalore, Karnataka

    Minimum Eligibility: Minimum eligibility criteria to apply to this position: Age: 18 to 40 years of age Education / Qualifications: Minimum 10th Graduate (Except B. Tech fresher with above 60%) Post Graduate (Except LLB / Chartered Accountant / MBBS / ICWA) Travel boundary limits : Candidate should be residing within the local transport limits Cabs provided (one way) Responsibilities: Answers incoming customer calls ...

  • Real Time Analyst-rta WFM

    Bangalore, Karnataka

    1. Responsible for real-time and Intraday management. 2. Generating and publishing Reports: - Hourly/Daily / monthly. 3. Should have good knowledge and experience in Excel. 4. Intermediate communication skills. 5. Rotational Shifts 6. Monitoring the Queues , based on real time Call volume trend 7. Reforecasting the Calls and AHT 8. Tracking Agents Adherence, marking NCNS Sending Adherence Report Daily. 9. Updating ...

  • Non Voice Process

    Indore, Madhya Pradesh

    Experience Required:- Freshers to 1years Qualification Required :- Any Arts and Science Graduates MBA,MCA,M.sc,M.E,M.Tech candidates are not eligible for this opening. Job Location: Indore

  • Customer Support

    Bangalore, Karnataka

    CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 40 years of age o Education / Qualifications: o 10th o 12th o ...

  • HR Recruiter

    Bangalore, Karnataka

    Job Description:- Handling end-to-end recruitment. Sourcing and screening profiles as per requirement Screening the candidates based upon the educational qualification, technical skills, communication skill and experience Sourcing the Candidates through Job Portal like Naukri, Times & Monster also through Reference Scheduling and Tracking the Shortlisted Candidates until they join. Candidate must possess ...

  • Domestic Voice Process.

    Bangalore, Karnataka

    We are currently hiring for Domestic Voice Process. Minimum eligibility criteria to apply to this position: o Age: 18 to 35 years of age o Candidate should be residing within the local transport limits o one way Cab provided in the night 12th Passed/ Diploma Passed / Any graduate/ Post Graduate Hiring for both Fresher or Experienced KEY RESPONSIBILITES: o Answers incoming customer calls with a friendly ...

  • Domestic Voice Process.

    Bangalore, Karnataka

    We are currently hiring for Domestic Voice Process. Minimum eligibility criteria to apply to this position: o Age: 18 to 35 years of age o Candidate should be residing within the local transport limits o one way Cab provided in the night 12th Passed/ Diploma Passed / Any graduate/ Post Graduate Hiring for both Fresher or Experienced KEY RESPONSIBILITES: o Answers incoming customer calls with a friendly ...

  • Medical Equipment Handling

    Chennai, Tamil Nadu

    *Qualification : B.SC & M.SC (Life science) *Gender :Male & Female *Flexible with Any shift *Batch :2014-2018 (one who have complete Exam) *Medical equipment handling *Only Fresher *No Arrears *Location : Chennai *Good communication & Knowledge in Anatomy and equipment Interested Candidate Can walk in directly to below mentioned venue with Resume ,Educational Documents & Govt ID Proof

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