Firstsource Solutions Ltd

Chennai, Tamil Nadu

Company details

Industry:
Consulting Services
Number of workers:
49
Website:
http://www.firstsource.com/

Company Description

Firstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.

Driven by the Rightshore delivery model with 70% employees located onshore and 30% offshore, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence.

Firstsource Solutions Ltd

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job postings

  • Voice and Non-voice Process

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE VOICE AND NON- VOICE PROCESS A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 40 years of age ...

  • Customer Service Associate

    Malad, Maharashtra

    KEY RESPONSIBILITIES: o Chatting with customer with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the chat. LOCATION: Mumbai

  • POSITION SUMMARY CUSTOMER SERVICE VOICE PROCESS A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 40 years of age o Education ...

  • Non Voice

    Chennai, Tamil Nadu

    Qualification: B.sc (Biotechnology, Microbiology, Biology, Zoology, Biochemistry and other life science courses) M.sc (Biotechnology, Microbiology, Biology, Zoology, Biochemistry and other life science courses) Both Male & Female can apply Flexible to work in night shift 2015 2017 batch are preferred Good communication will be Preferable Subject Knowledge is must Location : Navalur, Chennai You can also refer your ...

  • Customer Service Associate

    Mumbai, Maharashtra

    KEY RESPONSIBILITIES: o Chatting with customer with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the chat. LOCATION: Mumbai

  • A CSA/SR.CSR in this role deals with a number of incoming calls, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 35 years of age o Education / Qualifications: o 12th Passed in minimum o Graduate o Post ...

  • POSITION SUMMARY CUSTOMER SERVICE NON- VOICE PROCESS A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. KEY RESPONSIBILITES: o Answers incoming customer calls/chats with a friendly and positive manner and provides ...

  • Non Voice

    Chennai, Tamil Nadu

    Qualification: B.sc (Biotechnology, Microbiology, Biology, Zoology, Biochemistry and other life science courses) M.sc (Biotechnology, Microbiology, Biology, Zoology, Biochemistry and other life science courses) Both Male & Female can apply Flexible to work in night shift 2015 2017 batch are preferred Good communication will be Preferable Subject Knowledge is must Location : Navalur, Chennai You can also refer your ...

  • Voice and Non-voice Process

    Bangalore, Karnataka

    POSITION SUMMARY CUSTOMER SERVICE VOICE AND NON- VOICE PROCESS A CSA/SR.CSR in this role deals with a number of incoming calls/chats, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction. MINIMUM ELIGIBILITY: Minimum eligibility criteria to apply to this position: o Age: o 18 to 40 years of age ...

  • Customer Service Associate

    Mumbai, Maharashtra

    Designation : Customer Service Executive Eligibility : HSC minimum 6 months of experience Graduate Freshers with or without experience 1.) Process : UK Chat & Email Process Salary : min 15.300 ctc - max 19.300 ctc + incentives KEY RESPONSIBILITIES: o Chatting with customer with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the chat ...

  • Non Voice

    Chennai, Tamil Nadu

    Qualification: BBA, BCA, BBM, B.A, BSC, DIPLOMA (with no arrears) Both Male & Female can apply Flexible to work in night shift 2015 2017 batch are preferred Non voice process, Email support Process Only Fresher are eligible One arrear in UG will be considered PG will not be considered B.E / B.Tech with below 65% can apply Location : Navalur, Chennai Good communication is Preferable You can also refer your friends ...

  • Customer Service Associate

    Chennai, Tamil Nadu

    rgent requirement!International Healthcare/Firstsource solutions ltd. Below are the eligibility criterion:- Education Any Diploma / Graduate/Post graduate ( Art & science with or without arrears- maximum 1) Gender- Only Male candidates Experience or Fresher Typing Skills - minimum speed of 6000 CPH/ 25 wpm with 90% accuracy Language proficiency-English-Spoken /written Good Analytical and Numeric Abilities Good ...

  • Team Coach/sme

    Mumbai, Maharashtra

    1 year min experience of teamcoach/SME on papers only should apply Leads a team of 12- 20 customer service associates and motivates them to achieve the team SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. Floorwalks regularly for at least 5 hours per day to supervise, coordinate, and monitor the activities of customer service ...

  • UK/US Shifts. 5 days working. 2 week offs. Good Salary with high incentives. Pick up and Drop Facilities available. ELIGIBILITY: SSC + 6 months of work experience. HSC with 6 month exp mandate/Graduate Fresher Age:18 to 40 years Salary: 17 k - 23K + Unlimited Incentives ...

  • CSA / Sr.csr

    Bangalore, Karnataka

    HIRING FOR VOICE AND NON VOICE POSITION SUMMARY CUSTOMER SERVICE A CSA/SR.CSR in this role deals with a number of incoming calls/emails, pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction KEY RESPONSIBILITES: o Answers incoming customer calls with a friendly and positive manner and provides ...

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