fareportal

Guragaon, Delhi-NCR

Company details

Industry:
Tourism/Travel
Number of workers:
1200
Website:
http://www.fareportal.com

Company Description


FAREPORTAL's success, as the most innovative travel technology company, is a result of talented employees who think outside the box. We continue to look for talented individuals who want to excel in their areas of expertise. FAREPORTAL provides an ideal work environment for highly motivated and team-oriented people. Employees enjoy the ability to utilize their skills at a fast-paced technology company focused on the travel industry, headquartered in "Silicon Alley" in the heart of New York City.

We offer an attractive compensation package. We offer excellent opportunities for your creative ideas to blossom within a supportive teamwork environment.
If you are interested being part of a team which is helping reshape the direction of travel technology, we Look forward to hearing from you.

fareportal

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job postings

  • Excellent communication skills in Spanish & English. Would be required to speak with Spanish & American people. Should be comfortable in working in excel, word and US shifts timings. Soft recovery to hard recovery when necessary after explaining the complete case detail to customer. Outbound initial client calls. 1st point of contact with CCH. Outbound/Inbound follow-up calls. Answering inbound calls from ...

  • 1.Inbound calling process 2.CS & Sales Calls from UK/ US customers. 3.Selling Air, Hotel, Reservation and Vacation Packages to customers. 4.Handling Post Booking queries like seat assignment / baggage inquiries / date change / cancellations. 5.First Call Resolution ...

  • 1.Inbound travel CS upselling calling process 2.CS & Sales Calls from UK/ US customers. 3.Selling Air, Hotel, Reservation and Vacation Packages to customers. 4.Handling Post Booking queries like seat assignment / baggage inquiries / date change / cancellations. 5.First Call Resolution ...

  • Communication Coach

    Gurgaon, Delhi-NCR

    1. Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.),Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements on Customer Service and Language Issues (DSAT). 5. Conducting Voice Assessments/ Hiring. 6. Compile Audit data -Communication related data ...

  • Inbound calling process Customer Service experience for UK/ US customers. First Call Resolution. Technical Customer service support BPO experience is mandatory ...

  • SALES PROCESS-VOICE /(SB)

    Gurgaon, Delhi-NCR

    Inbound travel calling process CS & Sales travel calls from UK/ US customers. Selling Air, Hotel, Reservation and Vacation Packages to customers. Handling Post Booking queries like seat assignment / baggage inquiries/ date change / cancellations. First Call Resolution ...

  • 1.Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.),Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements on Customer Service and Language Issues (DSAT). 5. Conducting Voice Assessments/ Hiring. 6. Compile Audit data -Communication related data ...

  • 1. Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.),Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements on Customer Service and Language Issues (DSAT). 5. Conducting Voice Assessments/ Hiring. 6. Compile Audit data -Communication related data ...

  • > Dealing with US/UK/Canada customers over the phone or email helping them to make the flight or hotel reservation. > Follow up with the existing customers. > Working on GDS ( Amadeus/ Sabre) > Making reservation for flights and hotel reservation. > Building rapport with the new customers and dealing with the existing customers ...

  • *Dealing with US/UK/Canada customers through chat and helping them to make the flight or hotel reservation. *Follow up with the existing customers. *Work on GDS ( Amadeus/ Sabre) *Make reservation for flights and hotel reservation. *Build rapport with the new customers and dealing with the existing customers ...

  • TRAVEL SALES CONSULTANT

    Gurgaon, Delhi-NCR

    1.Inbound travel sales & upselling calling process 2.CS & Sales Calls from UK/ US customers. 3.Selling Air, Hotel, Reservation and Vacation Packages to customers. 4.Handling Post Booking queries like seat assignment / baggage inquiries / date change / cancellations. 5.First Call Resolution. *Min 6 months of work experience in an International BPO, knowledge of world map & geography will be preferred. *Have prior ...

  • 1.Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.),Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements on Customer Service and Language Issues (DSAT). 5. Conducting Voice Assessments/ Hiring. 6. Compile Audit data -Communication related data ...

  • Employment Type: Full Time Experience: 2+ Years Work Timing-12:00 PM to 9:00 PM Required Experience in: Generating Traffic Increasing conversions Controlling CPC's & CPA Generating MOAS Monitoring conv rate Knowledge of Online Marketing(PPC), Knowledge of MS Excel, Macros, Require Analytical Skills, Number Cruncher & Should have a problem solving attitude The minimum experience of the candidate should be 2 ...

  • * Working knowledge on GDS Amadeus/ Sabre is a must. * Proficiency in World Geography * At least 2 years of experience in Ticketing department with Issuance and manual Re issuance * Willing to work in NIght Shifts / 24 by 7 environments. * Good Verbal and written communication skills. * Prior experience in Ticketing profile in a reputed Travel organization for International Process ...

  • *Excellent communication with prior experience of handling inbound, outbound calls. *Explain the billing related queries raised by customers via inbound with high customer centricity. *Audit the billing related customer issues across multiple departments & applications including GDS. *Reporting errors in billing queries to the concerned person/department. *Maintaining daily log sheet of billing transactions ...

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