fareportal

Guragaon, Delhi-NCR

Company details

Industry:
Tourism/Travel
Number of workers:
1200
Website:
http://www.fareportal.com

Company Description


FAREPORTAL's success, as the most innovative travel technology company, is a result of talented employees who think outside the box. We continue to look for talented individuals who want to excel in their areas of expertise. FAREPORTAL provides an ideal work environment for highly motivated and team-oriented people. Employees enjoy the ability to utilize their skills at a fast-paced technology company focused on the travel industry, headquartered in "Silicon Alley" in the heart of New York City.

We offer an attractive compensation package. We offer excellent opportunities for your creative ideas to blossom within a supportive teamwork environment.
If you are interested being part of a team which is helping reshape the direction of travel technology, we Look forward to hearing from you.

fareportal

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job postings

  • > Providing voice and accent training to the existing employees weekly/monthly/quarterly. > Helping the existing employees to neutralise the accent removing MTI ( if any ) > Taking periodic sessions to the employees and coaching effectively by providing feedback. > Listening to the calls of the agents and sharing feedback. Maintaining daily reports on excel. > Conducting behavior skills training along with soft ...

  • 1. Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.), Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements on Customer Service and Language Issues (DSAT). 5. Conducting Voice Assessments/ Hiring. 6. Compile Audit data -Communication related data ...

  • 1. To monitor calls and share feedback 2. Ensuring Zero compliance issues in terms of call quality 3. To conduct activities and plan strategy to bring improvement in the teams assigned 4. To start monitoring all teams and department of the organization to improve Quality 1. Candidate should be Graduate. 2. Minimum 1 year of experience as Quality Analyst. 3. Candidate should have an experience in call ...

  • Quality: To ensure 100% FCR, zero complaints. Ensuring the Quality & CSAT scores above 90% Revenue: To ensure team meets revenue/transactions goal for the month. Absorptions are below 1% of revenue Attrition: Ensuring attrition is kept below 3% per month Administrative Responsibilities: UL not exceeding 3% per month and total shrinkage is below 10% for the process Coaching and Feedback of Direct Repartees Ensure ...

  • Ideal candidate should be a team leader with sound people leadership experience. Proven track record of driving outstanding results through process, people management & automation initiatives/enhancement. Proven track record of driving quality for processes via error reduction/absorption reduction. Hand's on exposure of process documentations viz. SOP, SLA, process maps etc. Good knowledge of Ticketing ...

  • Excellent communication with prior experience of handling inbound, outbound & e-mail writings. Explain the billing related queries raised by customers via inbound with high customer centricity. Audit the billing related customer issues across multiple departments & applications including GDS. Reporting errors in billing queries to the concerned person/department. Maintaining daily log sheet of billing ...

  • Title/Position: Assistant Manager - Customer Service Location: Gurgaon, India Department or Business Unit: Customer Service Employment Type: Full Time Min. Experience: 6 years Shift timing: 24*7 (Both side cab provided) People are at the core of Fareportal. Product innovation and Engineering are what drive Fareportal. We are one of the fastest growing travel technology companies in the world; our portfolio of ...

  • Ideal candidate should be a seasoned travel professional with a minimum of 4 yrs of experience in travel domain. Exposure to International Ticketing, IATA rules & regulations. Good knowledge of Ticketing Processes (including exchanges & manual pricing) with exposure of Sabre & Amadeus GDS. Ability to handle customer issues & escalations effectively, able to communicate with senior leadership. Should be result ...

  • 1. Minimum 6 Months experience in any international Travel BPO. 2. Experience on any of the GDS-Amadeus/Sabre/Galileo/Other will be preferred. 3. Interacting with the Airlines / customers 4. Customer Service. 5. Willing to work 24x7 Benefits : 1. Free meal and both side transport. 2. Good Salary + Huge performance based incentives. 3. 5 Days working 4. Opportunity to work with captive unit (MNC ...

  • 1. Minimum 6 Months experience in any international Travel BPO. 2. Experience on any of the GDS-Amadeus/Sabre/Galileo/Other will be preferred. 3. Interacting with the Airlines / customers 4. Customer Service. 5. Willing to work 24x7 Benefits : 1. Free meal and both side transport. 2. Good Salary + Huge performance based incentives. 3. 5 Days working 4. Opportunity to work with captive unit (MNC ...

  • Excellent communication skills in English Both written as well as spoken. Proficiency on GDS Sabre, Amadeus Must have worked on ticketing/pricing fare rules. Knowledge of ARC /BSP portal a plus. Must have understanding of researching Airline Debit Memos Should be comfortable in working in excel, word and US shifts timings. Be able to effectively communicate within the departments. Knowledge of the airline ...

  • 1. Monitor calls and share feedback 2. Ensure Zero compliance issues in terms of call quality 3. Conduct activities and plan strategy to bring improvement in the teams assigned 4. Monitor all teams and department of the organization to improve Quality 1. Candidate should be Graduate. 2. Minimum 1 year of experience as Quality Analyst. 3. Candidate should have an experience in call Monitoring and sharing ...

  • 1. Monitor & Coaching of Agents on V&A (Pronunciations, Syllable Stress, etc. ), Grammar (SVA, Indianisms, etc.), Culture and Soft Skills. 2. Provide timely Coaching & Feedback to enhance agent performance. 3. Reduction of Language Issues/Complaints/Blogs. 4. Drive Awareness/Improvements on Customer Service and Language Issues (DSAT). 5. Conducting Voice Assessments/ Hiring. 6. Compile Audit data -Communication related data ...

  • Conducting effective voice and accent neutralization & Culture trainings for NHTs & On Floor Agents Conduct training on skills sales, customer service, etc. Floor Support Training/Call Monitoring & Feedback Conduct Voice profiling for New Hire candidates (Walk In Interviews, Vendor Drives & Telephonic Interviews) Conduct Behavioral Training

  • Excellent communication skills in English. Would be required to speak with American people. Should be comfortable in working in excel, word and US shifts timings. Soft recovery to hard recovery when necessary after explaining the complete case detail to customer. Outbound initial client calls. 1st point of contact with CCH. Outbound/Inbound follow-up calls. Answering inbound calls from passenger/CCH ...

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