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  • Review the disputed claims of AmEx card holders. Analyze and decide on accepting or rejecting a disputed claim. Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction. Deliver to the employees, customer and shareholder metrics as per goals. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer ...

  • This is a front-line sales position in the consumer cards sales team, and is responsible for driving business, achieving monthly sales targets and acquiring new customers through consultative selling of our cards products through a defined channel of acquisition [Retail, Corporate, Venue-sales] Prospecting for new customers through existing leads and cold calling and maximizing lead generation Timely ...

  • Lead a Team of Learning Specialists and Job Content Coaches Support/initiatives in enhancing/meeting shareholder metrics. Conduct weekly coaching and feedback sessions with the team. Monitor New Hire performance through toll gate reviews. Conduct and support product refreshers/tenured support programs for the floor manage attrition for the team as well as new hires. Responsible for day to day ...

  • Required Skills: 3 7 Years of Information Security related activities Experience in an operations focused information security role Ability to handle multiple competing priorities in a fast-paced environment Ability to communicate effectively across all levels of a global financial institution Familiarity security vulnerabilities, exploits, malware and digital forensics Continuously learn and adapt ...

  • Lead a Team of Learning Specialists and Job Content Coaches Support/initiatives in enhancing/meeting shareholder metrics. Conduct weekly coaching and feedback sessions with the team. Monitor New Hire performance through toll gate reviews. Conduct and support product refreshers/tenured support programs for the floor manage attrition for the team as well as new hires. Responsible for day to day ...

  • The person will manage the day-to-day support of the Risk Platforms while working closely with the global stakeholders and regional teams. The analyst will have the following project deliverables: a. Build organization competency on CRM (SalesForce in particular) b. Provide Hands-on resolution to support tickets Ensure stability of the systems c. Enforce adherence to Support best practices, and metric ...

  • Senior Software Developer / Module lead will be responsible for the design, development, and implementation of software applications using primarily Microsoft technologies, such as .NET. The candidate will work as part of a software development team. Responsibilities Responsible for the quality and completeness of assignments, including development, bug fixing, documentation, and general product maintenance ...

  • Responsible for Goal setting, performance reviews and development plan for all direct reports Responsible for day to day functioning/administrative work including production floor management Responsible for delivery of all customer and shareholder metrics as per goals Work closely with the Risk Management and other stakeholders as required Manage churn / attrition of team members Support CSAT ...

  • This position will be responsible for generating new streams of revenue and expand existing accounts. The ideal candidate will have experience in new business development and account management with an exposure to international sales (IT) and buying processes You will be involved in pitching and presenting at C- level. This could include presentations to C-suite and will require meticulous planning ...

  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment. Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling Highlight issues through feedback ...

  • Performing accounting, adequacy and reporting for the Companys restructuring initiatives Performing other accounting functions under the responsibility of Staff Groups team related to outplacement costs, legal cost, accounting for benefits and other HR costs etc Supporting preparation of AXP annual footnote disclosures and legal entity financial disclosures related to commitments and contingencies ...

  • This is a front-line sales position in the consumer cards sales team, and is responsible for driving business, achieving monthly sales targets and acquiring new customers through consultative selling of our cards products through a defined channel of acquisition [Retail, Corporate, Venue-sales] Prospecting for new customers through existing leads and cold calling and maximizing lead generation Timely ...

  • Support and enable the FXIP Marketing Organization with actionable data driven insights and analytical solutions Develop predictive models to target customers with Marketing offers Leverage advanced segmentation techniques, such as Clustering and CHAID, to identify customer segments for cross sell offers or new product development/product penetration Develop statistical models to identify profitable ...

  • Managing the ETL file load process and supporting the seniors in inventory uploads. Management of the BSTS database tables and schema. Supporting the team in creating BST reports. Analyze test results across World Service Processes to draw inferences, identify gaps, establish trends and create meaningful reports. Help the team to develop best in class analytics by leveraging best practices and ...

  • Job Type: Permanent JD : * 7+ years of experience in development experience in a Java setting, atleast 1 year of expereicne in Angular JS. * Have worked extensively on core java and various java/j2ee component on but limited to JSP, Servlet, JSF, * Have worked on JSF 2.0, STRUTS 2.0, EJB, JPA, Open JPA, DOJO, Restful Web Services, JSON, AJAX, Angular JS * Have knowledge of design pattern, which includes java, j2ee design ...

  • Job Description: Provides guidance and subject matter expertise to engineers on Automation, Testing and Quality Assurance (QA) methodologies and processes, creates and executes test scripts, assists in preparation of test strategies, sets up and maintains test data & environments as well as logs results. Updates flows of services while testing. Provides maintenance of the regression suite and creates ...

  • Experience 5+ years hands on experience as L1 Service Desk Analyst 5+ years strong background in service delivery and/or L1 Support management with a proven track record of delivering a first class customer focused support service 5+ years of hands on experience on ITIL Ticketing tools - JIRA / ServiceNow / Remedy/ OsTicket etc. 2+ years of experience of leading service desk team. Experience of supporting ...

  • Designation:- Senior Software Engineer/Java Developer Experience :- 3 - 5Years Must required: Minimum 2-3 years relevant work experience on Oracle 10g/11g Databases

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