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  • To audit the number of call and emails given by the client on a daily basis. Good knowledge for any RCA in regards to Customer or Client escalations. Record feedback and to let the Customer service rep know about his/hers areas of improvements. Bring in necessary changes to the process and constant updating of call center core process To check whether the CSR has incorporated Knowledge and competence ...

  • To audit the number of call and emails given by the client on a daily basis. Good knowledge for any RCA in regards to Customer or Client escalations. Record feedback and to let the Customer service rep know about his/hers areas of improvements. Bring in necessary changes to the process and constant updating of call center core process To check whether the CSR has incorporated Knowledge and competence ...

  • Opening with Tech Mahindra for Noida location. Responsible for call monitoring for Canadian voice process. Flexible with Rotational Shift. Both side cab till 25 km from the work location. 5 days working with 2 days rotational off. Good experience and knowledge of the QC tools ...

  • Job description: • Quality Audit - Voice and Mail audit for Customer Support Candidates with minimum 1-2 year experience in Customer Service domain. • Proficient in MS Office. • Presentation skills & People Orientation skills. • Effective communication and able to share feedback with agents. • RCA Desired qualities: • Graduate In Any Discipline • Good oral and written communication skills in both Hindi and English ...

  • *Looking for a candidate with Tech Support experience *Should be from International Voice Process *Should be comfortable relocating to Hyderabad *Should be Comfortable working for US/UK Shift *5 Days Working *Telephonic Interview for Outstation Candidates

  • *Looking for a candidate with Tech Support experience *Should be from International Voice Process *Should be comfortable relocating to Hyderabad *Should be Comfortable working for US/UK Shift *5 Days Working *Telephonic Interview for Outstation Candidates

  • • Call barging/Call Monitoring • Email Transaction Monitoring • Giving F2F feedback • Prepare MIS/reports • Performing training need analysis. • Process improvement and Hands on experience on 7 Quality Tools. • Leading and participating in calibration sessions. Improving performance

  • • Call barging/Call Monitoring • Email Transaction Monitoring • Giving F2F feedback • Prepare MIS/reports • Performing training need analysis. • Process improvement and Hands on experience on 7 Quality Tools. • Leading and participating in calibration sessions. Improving performance

  • 8m -5 Yrs of minimum experience in US Healthcare AR A minimum of 2 Yrs work experience in AR Denials and FUP Good knowledge in US healthcare Good knowledge in understanding insurance denials Excellent communication and inter-personal skills Good voice and demonstrate professional demeanor via phone. Analyzing the AR and calling the insurance companies for checking the status

  • 8m -5 Yrs of minimum experience in US Healthcare AR A minimum of 2 Yrs work experience in AR Denials and FUP Good knowledge in US healthcare Good knowledge in understanding insurance denials Excellent communication and inter-personal skills Good voice and demonstrate professional demeanor via phone. Analyzing the AR and calling the insurance companies for checking the status

  • 8m -5 Yrs of minimum experience in US Healthcare AR A minimum of 2 Yrs work experience in AR Denials and FUP Good knowledge in US healthcare Good knowledge in understanding insurance denials Excellent communication and inter-personal skills Good voice and demonstrate professional demeanor via phone. Analyzing the AR and calling the insurance companies for checking the status

  • 8m -5 Yrs of minimum experience in US Healthcare AR A minimum of 2 Yrs work experience in AR Denials and FUP Good knowledge in US healthcare Good knowledge in understanding insurance denials Excellent communication and inter-personal skills Good voice and demonstrate professional demeanor via phone. Analyzing the AR and calling the insurance companies for checking the status

  • 8m -5 Yrs of minimum experience in US Healthcare AR A minimum of 2 Yrs work experience in AR Denials and FUP Good knowledge in US healthcare Good knowledge in understanding insurance denials Excellent communication and inter-personal skills Good voice and demonstrate professional demeanor via phone. Analyzing the AR and calling the insurance companies for checking the status

  • 8m -5 Yrs of minimum experience in US Healthcare AR A minimum of 2 Yrs work experience in AR Denials and FUP Good knowledge in US healthcare Good knowledge in understanding insurance denials Excellent communication and inter-personal skills Good voice and demonstrate professional demeanor via phone. Analyzing the AR and calling the insurance companies for checking the status

  • Quality Analyst / QA Specialist - (International Voice - Call Monitoring) - Night Shift Exp.: Minimum 1 year to Maximum of 4 yrs international call center or BPO exp. either in sales, retention, collections or customer service or technical support

  • * Monitoring calls * Feedback delivery for calls monitored * Act as a whistle blower in the process as applicable * Maintaining Weekly & Monthly audit reports * Conducting refresher sessions for operators

  • To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech

  • To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech

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