Voice & Accent Trainer EXP in V n A Training in BPO EXP in Soft Skills, communication Training Content Creation skills Excellent Comm & Presentation Skills Facilitation Skills Soft Skills, Accent Skills V n A Trainer Soft Skills & basic grammar Exp in Presentation & PPT's Excellent communication - Written & Verbal Ability to work under pressure Time Management Interpersonal skills Team work
Profile : Process trainer (Finance and accounts) and Voice and accent trainer Designation : Team lead Exp : 5+ years Skills : Excellent English comm skill, BPO exp. preferred Location : Chennai Shift : US shift Salary : Max. 6.50 lac p.a ...
and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring) , regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT) , rejected resolutions / Reopen Cases (5.) To update
performance gaps * Analyze, reports and measures improvements on team level * Join internal Calibration sessions * May join external Calibration sessions * Provides support in documentation of business processes and other continuous improvement * Has sound knowledge about Quality Assurance and VOICE