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  • Voice & Accent Trainer Communication & Soft Skills Trainer Conduct NHB & Refresher Training Prepare & update Content Evaluate agents on - TNI's TNA Develop & implement a Training calendar Support Front Line Recruitment Teams Provide quality floor support, feedback, refresher & corrective training Design, develop training processes Track & report improvement Calibration of Trainers & Voice Coaches Excellent ...

  • Conducting effective voice and accent neutralization & Culture trainings for NHTs & On Floor Agents Conduct training on skills sales, customer service, etc. Floor Support Training/Call Monitoring & Feedback Conduct Voice profiling for New Hire candidates (Walk In Interviews, Vendor Drives &

  • 1) Trainer familiar with US, UK and Australian accent. 2) Call centre exp. in training on VnA, Pre Process is must 3) Conduct refresher trainings, mock calls & audits to improve quality of calls taken. 4) Handle Transition of new batches ...

  • task with regard to the role that is played. - Overall must have ability to work with a team with willingness to learn and drive to achieve. - Proactive and focused on Metrics. - Content Development: Culture - UK, US, Voice and Accent, Email etiquette, Business Communication, Business Etiquette, . Excellent presentation and organizational skills. . Excellent verbal and written communication skills. . Quantitative and ...

  • task with regard to the role that is played. - Overall must have ability to work with a team with willingness to learn and drive to achieve. - Proactive and focused on Metrics. - Content Development: Culture - UK, US, Voice and Accent, Email etiquette, Business Communication, Business Etiquette, . Excellent presentation and organizational skills. . Excellent verbal and written communication skills. . Quantitative and ...

  • Skills - Developed Training material in the form of handouts, cheat sheets, contributed to manuals and modules - Conducted Customer Experience (Soft Skills / Voice and Accent) training while keeping trainees alert and motivated - Delivered training sessions in adherence with calendars, manuals

  • Responsibilities Auditing calls and sharing feedback to improve customer experience Sessions to help enterprise support engineers become better with language and soft skills Attending reviews with business to share weekly results and achievements Understanding the training needs for your accounts and coming up with appropriate action plans Share daily, weekly and monthly reports with the ...

  • Responsibilities Auditing calls and sharing feedback to improve customer experience Sessions to help enterprise support engineers become better with language and soft skills Attending reviews with business to share weekly results and achievements Understanding the training needs for your accounts and coming up with appropriate action plans Share daily, weekly and monthly reports with the ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation, Grammar & Soft Skills, Must have classroom training experience TNA/TNI Exposure (should be able to conduct TNA ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates Conducting classroom sessions on Pronunciation, Grammar & Soft Skills, Must have classroom training experience Good Reporting Skills - Should be able to create basic reports on Excel and PPT Soft Skills training/Behavioral ...

  • Has excellent communication skills Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates Conducting classroom sessions on Pronunciation, Grammar & Soft Skills, Must have classroom training experience Good Reporting Skills - Should be able to create basic reports on Excel and PPT Soft Skills training/Behavioral ...

  • A good understanding and knowledge of the right accents. 6. Ability to hold the interest and attention of those seeking training. 7. Self-confidence coupled with the ability to infuse confidence in others. US Accent Mandatory Excellent Comm. & Presentation Skill Flexible with Faridabad and Gurgaon location

  • Specifications : Any graduate 3years + experience into Voice and Accent after graduation. Experience into Voice and Accent and Voice coach Decent Communication. Others : Shift timings = 8am to 5pm and 11am to 8pm and 12pm to 9pm Work Location = Noida DOJ = ASAP

  • We are hiring for Voice & Accent (VNA) Trainer in topmost MNC. 24X7 shift Excellent comms & Soft skills reqd Sal upto 6 lacs

  • We are hiring for Voice & Accent (VNA) Trainer in topmost MNC. 24X7 shift Excellent comms & Soft skills reqd Sal upto 6 lacs

  • We are hiring for Voice & Accent (VNA) Trainer in topmost MNC. 24X7 shift Excellent comms & Soft skills reqd Sal upto 6 lacs

  • We are hiring for Voice & Accent (VNA) Trainer in topmost MNC. Location: Pune and Gurgaon. 24X7 shift Excellent comms & Soft skills reqd Sal upto 6 lacs

  • Conducting effective voice and accent neutralization trainings for NHTs & On Floor Agents Conducting training on skills like sales, customer service, etc. Monitoring Calls for NHT in Nesting and providing feedback, regarding voice skills and verbiage used Conduct Voice profiling for New Hire

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