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  • of the Vodafone team, including: the technical community, Projects & Programmes, Service and Commercial managers, to ensure that the solution deployed is fit for purpose and can be readily deployed and operated by Vodafone. Key Accountabilities:- Capture and interpret customer requirements, and translate them Behavioral/ Personality Specifications required:- Ability to interface with global customers and ...

  • is accountable for proactively finding out what cyber security vulnerabilities exist across Vodafone’s global infrastructure and dealing with them before they can be exploited. This is achieved through running proactive cyber discovery activities and jointly executing on infrastructure vulnerability remediation

  • possible service experience for customers. Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone’s contractual commitments. Key Accountabilities:- Manage customer assure & delivery escalations Behavioral/ Personality Specifications required:- Stakeholder Relationship Management with excellent ...

  • Primary Skills:- MPLS VPN, BGP, ROUTING PROTOCOLS, ETHERNET VPN Secondary Skills:- ALCATEL 7750, NNI, PSEUDO WIRE, IOS XR Role Purpose:- Operating within the Vodafone Assure and Operate models, the main focus of this role is to: Provide the 3rd Line support required to resolve complex faults, & Behavioral/ Personality Specifications required:- Very good team player with good people management skills, self-motivated ...

  • with the Group Big Data Analytics team on the use-cases decided by the Big Data Strategy team which will be deployed across multiple local markets. Key Accountabilities:- Enabling Convergence, Data Upsell, Churn Reduction, Customer Contact Management. This will have impact on Vodafone's Local market business

  • Raise feasibilities for Captive links and deliver captive links 3. Maintain SLA’s for Vodafone store connectivity. 4. Co-ordinate with SAM’s and Network team for maintaining Customer SLA’s as per agreement Core threshold competencies, knowledge and experience [max 5]: • Should have a minimum experience

  • communication skills  Intra/Inter personnel skills  Strategic & Problem Solving Skills  Methodical and Logical  Self motivated  Someone who has excellent attention to detail, and is able to provide accurate and consistent levels of working.  Act as an ambassador for Vodafone at all times  Work

  • productivity by constant monitoring, motivation and support. ROI & Channel Profitability • Ensure Growth of Vodafone Business thus justifying Channel Profitability and Healthy ROI #LI - KAR Core competencies, knowledge and experience: • MBA with minimum 3 years’ experience • Channel Management skills ...

  • by the Big Data Strategy team which will be deployed across multiple local markets. Key Accountabilities:- Real-time streaming requirement (Spark Streaming), Big Data technologies, Enabling Convergence , Data Upsell, Churn Reduction, Customer Contact Management. This will have impact on Vodafone Local

  • Skills:- Primary Skills:- Strong verbal and written communication skills Role Purpose:- The incumbent is expected to provide effective administrative and secretarial support to Head – Global Business Intelligence Services. The incumbent is also expected to enable the Head – Global Business Intelligence Services to focus on core activities by supporting him in administration and organizational tasks ...

  • Skills:- Primary Skills:- Routing & Switching and MPLS & its Services Secondary skills:- Wireless, APM, Juniper/Alcatel Experience Role Purpose:- Incident Management: End to End Management of customer networks and providing a rapid response to customer raised incidents and problems Change Management: Asses the BAU changes and provide Task Implementation Document Perform move, add or delete changes on the network ...

  • Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules Open tickets based on received phone calls, emails or fax Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests Enrich tickets with additional information if required and/or needed Dispatch Incidents and Requests to next level of support ...

  • Primary Skills:- Good Technical & Communication skills, Basic Knowledge of DSL (Digital Subscriber Line) ADSL and ADSL2+ (Asymmetric digital subscriber line) technologies Secondary Skills:- With previous experience in Technical Support. Role Purpose:- Front Office – Be first point of contact for all Demon Residential Customers. This role is critical for resolution of customer reported issues/queries on Demon ...

  • Role title: Retail Service Manager Function: Retail Band: H/G Reports to: Circle Retail Head Role purpose: The Retail service manager is responsible for driving service strategy and managing operations across VS, VMS and ADVMS. Key accountabilities and decision ownership: General: • Implement the circle retail service strategy for VMS, ADVMS through improvement in customer experience • Achieve customer ...

  • "• POC for shift based team and ensure timely resolution of faults • 2ndlevel fault fix • Handle funcitional escalations and work towards reducing them. • Interact with internal and external stakeholders. Fast track high sevand sensitive reactive customer faults ." "-Timely restoration of faults . -First Time Right resolution to all Customer incidents " "Technology -SDH, PDH, Ethernet Product- Marconi, Nortel, Ericsson ...

  • Skills:- Primary Skills:- Excellent customer relations Role Purpose:- To support IT Service Desk with all transactional level quality activities like call audits, ticket level audits, feedbacks, reporting on issues and repetitive issues identified etc. Key Accountabilities:- • Identify call quality parameters • Identify ticket audit parameters • Define sampling size per team • Monitor calls as per target • Give ...

  • Role title: Category Development Manager Department: Marketing Reports to: Marketing Head Location: Circle Role purpose: This position is responsible for all open market products in order to achieve the objective of incremental revenue and churn reduction. This is achieved by aligning to the circle budgeted numbers, focused drive of key pillars for business delivery and utilization of circle enablers ...

  • Role : Enterprise Collections Manager (DM / Manager) Reports to : Circle Enterprsie Collections lead Department : Credit & Collections Function : Finance ROLE PURPOSE To manage the overall cash flows of corporate base along with promotion of direct modes of payments ensuring collections at minimal cost & controlling the forward flows which will otherwise adversely impact the bad debts provision for the branch ...

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