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11501 jobs found for Vodafone Customer Service Manager

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  • stability. Primary a customer facing role but would also need to engage with Internal Stake holders as well as Thirty Party suppliers or OLO, Vendors from time to time. Support customers by directing them towards Vodafone’s support model and any associated systems/processes Manage BAU customer queries whilst Behavioral/ Personality Specifications required:- Stakeholder Relationship Management with ...

  • External Tier-I & II, III ) - Roll Out ( As per Target- Tier I & II ) 2 Business Results - 30 Relation & Retention - Subscriber Churn ( Monthly target ) - ARPU churn 750 + ( Monthly Target) - Customer engagement activity( As per Target) 3 Process - 25 - 0-3 month complaints( Quarterly

  • External Tier-I & II, III ) - Roll Out ( As per Target- Tier I & II ) 2 Business Results - 30 Relation & Retention - Subscriber Churn ( Monthly target ) - ARPU churn 750 + ( Monthly Target) - Customer engagement activity( As per Target) 3 Process - 25 - 0-3 month complaints( Quarterly

  • Marketing & IT. S(He) should be self motivating and goal oriented. The incumbent would need to innovate and bring appropriate changes depending on market realities and demands. He/She would be required to provide solutions to the customers on various matters pertaining to their service needs. The role

  • underlying support levels Answer Incidents and Requests back to originator Keeping customers informed on request status and progress till closure Liaising with other support groups in assisting with the resolution of SRs where initial investigation fails to resolve the customer incident. Pro-actively keeps Behavioral/ Personality Specifications required:- Communication Leadership/ Team Handling ...

  • - 2 + Yrs of experience in Packet Core and Mobility Domain - Will be working as part of Service Assurance Team & specialization in handling Customer - Should have worked on IPSec, MPLS, Packet Core (SGSN/GGSN) technology in NOC/ Service Desk for Fault/ Ticket Management & troubleshooting - Should

  • Responsibilities Strategic · Ensure that systems, processes and methodologies specified are followed to ensure effective monitoring and control of service delivery function. · Periodic reviews with circle business teams for Fixed Line Data Services Operational · Delivery of fixed line Required Experience/ Skills: • 6-10 years’ experience in the field of project management, Data Communications, Telecom and ...

  • of service experience in retail industry / consumer goods / auto/ telecom • Multi-national, multi-geography team leadership experience to bring in best practices • Experience with distribution planning and channel implementation • P&L management skills Must have technical / professional qualifications ...

  • 1:-We are looking for Customer Care Executives (Telecalling) for Providing Support & Services for Indian Clients. Any [10th pass/ 12th Pass / Diploma ) 2:-candidates with Average English & any Regional language [Hindi, Marathi, Bengali, Oriya, Punjabi, Tamil, Telugu, Kannada, Malayalam, Gujarati, 1:-REQUIRED M & F FRESHERS FOR THE POST OF CUSTOMER CARE, 2:-FRESHERS CAN ALSO APPLY, 3:-TRAINING WOULD BE PROVIDED, 4:-BASIC ...

  • 1:-We are looking for Customer Care Executives (Telecalling) for Providing Support & Services for Indian Clients. Any [10th pass/ 12th Pass / Diploma ) 2:-candidates with Average English & any Regional language [Hindi, Marathi, Bengali, Oriya, Punjabi, Tamil, Telugu, Kannada, Malayalam, Gujarati, 1:-REQUIRED M & F FRESHERS FOR THE POST OF CUSTOMER CARE, 2:-FRESHERS CAN ALSO APPLY, 3:-TRAINING WOULD BE PROVIDED, 4:-BASIC ...

  • Collection Process, bucket flow and cycle closing, PDD, Compounded resolution and Bad debts through third party vendors. · The Zonal lead is supposed to manage agencies and ensure that they are adequately staffed to handle volumes at all times. Reviewing at regular intervals. Ensuring smooth process Core competencies, knowledge and experience: Critical Success Factors · Continuous Learning & Empowering Talent ...

  • Compliance • Ensure that the HSW norms are adhered to Core competencies, knowledge and experience: Critical Success Factors • Knowledge on Telecom technologies & solutions • Knowledge of customer service and Field Service Management • Strong operational relation building capabilities both internal

  • experience) • Strong communication skills (written, oral and presentation) to summarise and explain complex issues to a variety of audiences • Strong in team management, processes and controls, problem solving • Telecom and SAP background preferable ...

  • Job Description :  Responsible for physically signing off all activations  Ensure activation in accordance with laid down regulatory norms  Ensure smooth activation within TAT  Oversee service provider staff Shortlisting criteria :  Minimum years of work experience: 2  Should have completed

  • and customers are updated periodically. Be first point of contact for all Demon Residential Customers. Should have good customer handling skills. Be a team player Good communication skills Behavioral/ Personality Specifications required:- Should have good customer handling skills. Be a team player Good

  • to senior management, social media etc. Key Functions & Responsibilities Strategic BASE MANAGEMENT • Account management for customers who have ported in from other operators. • Account management of new cross zone SME activations • Account management of group accounts like

  • queries • Perform regular status and update meetings with local markets • Key Stakeholders in various Group Functions & Local Markets • Software compliance teams • Data Center, Data Base, Monitoring and Service Desks • Cross functional teams • Acts as a team player, actively sharing information Behavioral/ Personality Specifications required:- 1. Ability to communication with various cross functions. Strong ...

  • and development to achieve desired efficiancies and enhance employee engagement/satisfaction. 5. Vendor Management - Vendor Relationship for optimum utilization of resources and to obtain desired deliverables through set SLA’s. 6. Strategy - Strategic planning - improve overall processes ...

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