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calls and emails - Process client’s queries and escalations - Provide clarification of HR policies and procedures - Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan - Update all required process documentation (process maps and procedures) and other
Location: Bangalore Project management - Lead implementation of key HR programs into the business ensuring an effective, sustainable people strategy over the long term. Provide business-specific feedback to the HR team for design and delivery improvement HR Generalist - includes employee
Performing root cause analysis on identified tickets Performing Proactive Problem Management Ensuring system and services are available as per capacity required i.e. performing capacity management Identify mechanisms to avert human errors Adhoc Analysis Outage impact and Analysis Managing SIP activities