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  • and operational integrity, ensuring command line utilities within the ICM system are operating properly and creating documentation of the system and its peripherals Work directly with external and internal support teams i.e., AT&T, Verizon, Network support (GCC), local site support staff, etc. Troubleshoots

  • Business Direct) experience and/or 2 years working with Verizon routing (Network Manager) technologies Minimum 1 year in a call routing environment Strong Call Center knowledge Knowledge of Genesys routing Knowledge of ACD routing *Avaya certified a plus Must Be Able To Open, Represent, Implement

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