the escalation process Follow the shift hand-over process Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Managing independent shifts Complies
.Security role requires basic UNIX command line skills. Solid process/procedural abilities. Fresher is appropriate. Communication role requires use/understanding of ticketing system (HPSM, ServiceNow). Ability to analyse request and determine appropriate routing of ticket. Excellent writing skills are required. - High School Diploma or equivalent or higher level of education- 1+ year of IT experience ...
work autonomous. Structured and strong ana (1.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (2.) To provide support for on call escalations and doing root cause analysis of given issue (3.) To independently resolve tickets within agreed
Hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having few of these skills Exadata Rman, Rac, Oracle Dba, Database Administration, Performance Tuning, Oracle Database Administrator, Production DBA, query optimization , production
the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Managing independent shifts Complies to regulatory requirements Participate in CoE meetings - sharing
Capacity planning Forecast storage growth, Determine allocation of different storage types Experience in managing SAN on heterogeneous environment (Unix / Windows) Configure and administer Storage Area Network (SAN) and associated components; including Fibre Channel switch administration Configure
with minimum 6 months international calling experience. BE/B.Tech fresher’s are also eligible. Flexible with 24/7 Environment. Employee Facilities Provided: Eligible to apply for Vertical Movement (IJP) after completion of 12 months in White Oak.Performance linked incentives, attendance incentives etc. Best
Requirements: BS/MS in CS/CE or significant work experience. Must be able to gather requirements, design, code and test independently as well as work jointly with the team. Good communication and presentation skillsGood growth and package on confirmation.Simple selection process.Fresher can apply. Job Type ...
such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/ participation in hiring drives (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To adhere to quality standards, regulatory requirements
Communication skill) Job Location - Bangalore Role - Sr.Analyst (L1 & L2) Job Description - Should have relevant experience on server support and ticketing tools Should have good knowledge in UNIX, Windows and basic knowledge in Networks Experience on production UNIX and WINDOWS servers. Fundamental