- Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat. - Provide the customer with resolutions about their queries / calls/chats. - Generate daily / weekly reports for the customer on Microsoft Excel - Perform Training Management activities on the Learning
the call /chat /email 5 "Perform detailed case analysis and document the case in the system and generate ticket. 6 Generate daily / weekly reports for the customer on Microsoft Excel 7 Perform Training Management activities on the Learning Management Systems or otherwise Additional Role &
Train agents on product andprocess, as and when there are NHT batches Monitor contacts and findout areas of opportunity Work closely with Ops andQuality team design action plans to plug areas of opportunity Responsible for definedtraining conversion Managing retention duringtraining
Deliver in-house-designed or customized training programs using creative training methods Drive Development activities on field through calendars Own the development & Succession plan of the regional training team 4-8 years of experience in Risk / Fraud preferably in consumer finance / insurance / finance Minimum 4 years of experience in Training in the mentioned vertical Previous Risk & Fraud training ...
Plans, schedules and conducts pre-licensing training for all prospective life advisors. Recruit, Develop, Manage training through Consultant Trainer Coordinates with external training institutes for offline classroom training being conducted for KLI advisors Schedules all branch level training
Behavioural Training Initiatives for the region. * Ensure Employee Training Coverage as per defined levels. * Manage training initiatives through partner organizations as well as outsourced training partners. * Stakeholder engagement in the region for Retail, Non-Retail & Support functions. * Calibrate Trainers from Banking /NBFC Industry only to apply. Education: PG - MBA/PGDM - HR/Industrial Relations Past ...
Training Delivery & Quality Programs for Operations teams Develop and maintain a fully skilled and knowledgeable workforce of Trainer & Quality Analyst professionals to serve the Business Partners Collaborate with onshore TKQ Managers & SMEs for the development of training plans, curriculum design
We required EXECUTIVE ASSISTANT TO DIRECTOR (FEMALE) Salary-Negotiable and Best in the industry Industry Type Event Management Functional Area Operations Job Description with Roles and Responsibilities Manage staff responsible for event coordination activities. Coordinate details
* Designing Training modules and preparing monthly Training calendar for all the deprtments. * Conducting Developmental workshop for employees. * Building and maintaining healthy business relations with internal customers ...
Develop & manage relationship with Training Vendors Maintaining Training calendar & booking of Training venue Arranging stationery, projectors & systems for the upcoming training Coordination with local SPOC for Training
Responsible for carrying out the delivery of training to GBAM AML Operations globally to ensure consistency of approach across GBAM AML Ops regions and functions. The specialist in this role will have strong alignment to regional GBAM AML Process Managers, Operational Control, Refresh / On Boarding Skills Requirement: Good understanding of AML/KYC/CDD operations environment and global / regional ...
Design, manage and ensure implementation of a comprehensive, fair and transparent robust performance management system for corporate and store level employees. Train and assist all employees, appraisers and reviewers on all aspects of the PMS from goal setting to performance review and L&D need Candidate should have 5+ years of HR experience specifically in PMS. Should have hands on experience in ...
Ensure SV Targets are met , Renewal Targets are met , Adherence to Credit Policy , Periodic Training of technicians Make Customer Visits & conduct Site Inspection Ensure Chemical Consumption is line with services delivered Ensure all Safety Standards
for Customer Services improvement on the basis of Customer Feedback. Process/Documentation/ Compliance To effectively implement policies, procedures through Front Office personnel. To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination
Training and Development Process (Training Needs Analysis Design & Development Implementation Evaluation) L&D Strategy, best practices in Talent management, leadership development, coaching and mentoring. Understanding of concepts/tools/methodologies with communications, essentials of feedback
Assign dedicated personnel/s to manage dedicated IM phone number for end-users to access IM operations during specified business hours. Monitoring calls in accordance with incident and problem management procedures within deployed IT tool. Assign / allocate all calls not resolved by the technical
Hospital and Legal Department in the management of serious untoward incidents, complaints, issues of poor clinical performance and to promote patient safety. 5. Medical Policies and Standards Dissemination, Implementation Train, Audits 6. Clinical indicators To support the development, periodic review