He / she will be responsible for issuance of air tickets on GDS Galileo (Domestic / International). Handle queries including re-issues, refunds and cancellation of air tickets in a timely manner. Ensure all queries are checked and proper action Bachelors/Masters degree Should be well versed on GDS Galileo. Knowledge about LCC. IATA qualified / any other relevant Travel & Tourism qualification would be an added ...
Customer Dealing, Tour Operations and Ticketing industries. Having good exposure of Business Process in a highly competitive environment. Am obsessed with the need for the good business for the company, total customer satisfaction and an inclined towards high productivity and value added tasks ...
Knowledge of Amadeus/ Galileo/Wordspan /Abacus/Sabre is must It is Inbound Sales process for Air Ticketing Office Timings : Shift Timings: 4 a.m.-11.30 a.m. (Australian Shift) 7.30 a.m-4p.m 8.30 a.m-5 p.m 10 a.m-6.30 p.m 11 a.m-7.30 p.m
Experience: 2 to 9 Years 4. Domestic Tours Experience: 2 Years to 8 year 5. Ticketing Domestic & International Experience: 1 Years to 9 year 6. Accounts Experience: 6 month to 10 years Job Description Attending queries through emails and phones calls. Designing & Costing Itineraries & Holiday
to improve Branch and minimize friction as partners integrate and improve their apps with Branch.What You'll Do:- Manage incoming support requests on our ticketing platform- Provide technical assistance to developers and marketers who use the Branch SDK- Triage issues and escalate to various team members-
Job Description:1. Monitoring of process alerts and work over them as per defined process and criticality levels2. Queue Management, working over level 2 issues and provide resolution within defined TAT as per priority classes3. To Perform Data Quality checks and Maintain the SLA over tickets
policies and procedures to ensure that they are in line with best practices- Troubleshoot and Optimize backup/restore throughput issues- Take ownership of trouble tickets and work them to resolution- Exchange Installation/Incident/Production Management, Console operations - verify system availability-
experience on server support and ticketing tools ITSM Tools.Prioritizing and managing many open cases at one timeAttending meeting with client/other groups to ensure the work and escalationPrepare and submit reports on a daily/weekly/monthlyEstablishing a good working relationship with customers and other
Delhi-NCREssential Duties & Responsibilities : - Design and develop test plans and test cases- Provide test execution results internally- Participate in feature specification reviews- File high quality bug reports, iterating on current ticketing support process- Create QA layer automation tools in each layer
Alert notifications and System logs and take appropriate action- Excellent communications skills (Written and verbal) and should be able to independently engage with business stakeholders throughout the ticket lifecycle- Accurately establish the length and difficulty of tasks and projects, set
Main Accountabilities:- Appropriately qualify and filter user request. - Strictly adheres to defined organizational guidelines while execution of user request. - Resolve User Access requests / tickets.- Create / Update Master Data in ERP and Master data management system.- Creation
track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications). - Document customer requests in the appropriate issue tracking system. - Route tickets accurately to client level support when needed. - Stay current on and adhere to established
escalate and accurately document various technical problems (i.e. software, hardware and client specific applications).- Document customer requests in the appropriate issue tracking system.- Route tickets accurately to client level support when needed.- Stay current on and adhere to established
and 2.X, EJB, Velocity, Portlet framework- 1-3 yearsâ€™ experience in Microsoft tools: SSIS and SSRS- Must have 1+ years of hands on experience on TWS, ITG, ServiceNow, Help desk tickets and server management.- Strong Knowledge of MS SQL and DB2- Strong Knowledge of Monitoring tools â€“ Agentless/DCRUM ...
quickly, and typing efficiently record all interactions with customers in an incident management tracking tool.- Anticipates customer needs and proactively identifies solutions.- - Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence ...
the ticket lifecycle- Accurately establish the length and difficulty of tasks and projects, set reasonable objectives and goals, anticipate and adjust for problems/roadblocks and measure results against goals- Ability to orchestrate multiple activities simultaneously (ref:hirist.com ...
experiencing problems. - Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications).- Document customer requests in the appropriate issue tracking system.- Route tickets accurately to client level support when
prototyping, unit testing, releases, bug fixes, tickets, etc. 2. Work with Software Engineering peers on code reviews, code or query optimization, code refactoring, etc.3. Building high performance, machine learning prototypes to suit business metrics and own the testing, corrective building and deployment