IT Training Teams. Partners with IT business managers to identify and prioritize technology new hire needs. Stays abreast of industry best practices, emerging technologies, and LOB/client direction to anticipate and accommodate shifts in business needs and priorities. Partners with subject matter
and infrastructure teams to plan and coordinate changes or improvements. Manage the technical deliverables for projects to high quality standards. Reduce Severity 1 and 2 incidents. Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents impacting sector area ...
and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence. This individual will directly report to the Client Services Manager. Management, monitoring and support of key infrastructure products and processes Project management End of life
appropriate tactical and strategic initiatives into the technical roadmap This is a pivotal role for the successful delivery of requirements for Citi’s Liquidity & Collateral Management Function and therefore serve the Markets businesses & ICG Treasury across asset classes. The successful candidate will need
support services delivering effective and efficient support, owning and resolving the majority of operational issues and reducing escalations to other teams and working towards overall volume reduction. The Operational Improvement Trainer role encompasses the responsibility to ensure
Creation of training material on various subjects Use monitor and improve the e-learning applications, Conduct, manage and oversee all CBTs Manage the overall training process of a department/organization. Set up policy guidelines and updates on a routine basis Collaborate
ability to troubleshoot complex incidents Knowledge of support case management tools Good analytical thinking Good communication Teamwork (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (2.) To provide support for on call
Installing, configuring and maintaining AIX Servers. 24*7 Should have strong knowledge in power hardware and IBM tape library. Configuration and administration of Logical volume manager. Strong in troubleshooting Hardware and Operating system related issue. Strong in Power Server configuration ...
Experience with Web technologies/ AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs (1. ) - Conduct periodic audits across LoBs to ensure
Knowledge sharing and Knowlede base review and management through effective & timely documentation (2.) To ensure positive customer feedback and satisfaction through calls/ discussion to ensure correct resolutions (3.) To adhere to agreed process and quality standards; and, company policies (4.) Participate
(2.) To perform value addition activities such as training/ mentoring, implementation of best practices, Knowledge sharing and Knowlede base review and management through effective & timely documentation (3.) To ensure positive customer feedback and satisfaction through calls/ discussion to ensure
resolutions / Reopen Cases (2.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/ participation in hiring drives (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans ...
To book and record financial transactions, ensure the integrity of accounting information. by verifying and consolidating activities. (1.) To provide details for SOP and RCM document updation (2.) To provide supporting documentation and information for various stakeholder like management, auditors ...
BE/ B.Tech in Computer Science/ Electronics Engineering/ Information Technology / MCA/ M.Sc(IT) or equivalent. Certification in CCNA/ CCNP/ CCDP. Minimum 3-4 years of experience in handling large corporate network or Banking network. Person should have adequate knowledge of routing and switching
products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) , client software & basic network connectivity problems within SLA (If any) Use the Incident Management System to document information and manage problems and work requests
management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/ or may write training procedures Participate in on-going
and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected
escalations and doing root cause analysis of given issue (3. ) To independently resolve tickets within agreed SLA of ticket volume and time (4. ) To adhere to quality standards, regulatory requirements and company policies (5. ) Work on value adding activities such Knowledge base update & management, Training