High level of customer centricity and consistent customer satisfaction. Outstanding customer handling skills and dedication in providing exceptional customer care. Respond to Customer inquiries and problem escalations Ability to work in high pressure environment and handle demanding customers. Provide excellent customer service to our customers
It helpdesk,service desk ,customer support associate,customer service,customer support executive,technical support associate,technical support engineer ,technical support executive,bpo voice process,collection & banking process,call center voice,bpo,inbound voice process,outbound voice process
Troubleshooting and resolving complex technical issues. Dispatch avoidance and validating onsite visits. Help onsite techs to identify hardware failures Timely response on priority and customer requests. Document technical process solutions, and prepare knowledge articles to enhance service desk and escalation
causes and recommend solutions to correct common failures Escalates complex problems to the Remote Support Engineering staff or Field Engineering Typically provides technical support for Internal and External customers Escalates complex problems to higher level of expertise within organization
- Handling inbound calls - Troubleshooting the Technical issues of the customers -Supporting US customers Desired Profile: - Excellent communication skill -Basic knowledge of computer - Willingness to work in Night Shifts Benefits: Good Incentives - Monthly basis Cab facilities for free of cost
* Comprehension skill in English with good regional language * 24/7 (For female candidates its day shift only) * Inbound-Voice Process * 12th Pass / 3yr Diploma Pass / Graduation * A Level kannada speaking is must * 12th Pass / 3yr Diploma Pass / Graduation
Point. Technical Certification like A+ / MSCE / CCNA would be added advantage. Interested candidates can send updated resume on email@example.com Salary: INR 1,00,000 - 4,50,000 P.A Industry: IT-Software / Software Services Functional Area: IT Software - Application Programming ...
automation process solutions Creating and maintaining solution documentation Supporting existing processes and implementing change requirements as part of a structured change control process Problem solving issues that arise in day to day running of automation processes
It helpdesk,service desk ,customer support associate,customer service,customer support executive,technical support associate,technical support engineer ,technical support executive,bpo voice process,collection & banking process,call center voice,bpo,inbound voice process,outbound voice process ...
Excellent communication skills in English is a MUST * Basic computer knowledge * Any Degree/ Post-graduation / UG * Any Diploma (12 + 2 year Diploma) * 2015 pass-out candidates can also apply Both freshers and experienced can apply
Management activities Coaching and Mentoring Offshore Team for all Technical and Functional Solutions and effectively co-ordinating with the Onsite Team for project deliverables Good working experience in Onsite and Offshore and responsible for 24/7 support as required. Accountable to drive the offshore
advantage. Executes assigned project tasks including the planning and testing of the applications to ensure they meet client expectations Ensures that quality software engineering processes and/or methodologies are followed and adhered to. Reviews team work-products to ensure that they are accurate ...
paradigm through reading, research, feedback and competitor analysis to ensure that the process design has the next/ best practices (4. ) To prepare business requirement documents for automation/ enhancement of the HR Process(es), lead pilot and testing efforts of a process rollout including preparation
Familiarity with Release and Deployment process and automation Experience using Continuous integration tools & configuration (like Atlassian Bamboo, Jenkins, UCD) Strong shell scripting and debugging skills Knowledge of Connect:Direct and Contol-M utilities is preferred Exposure to Source control
Experience Fresher to 1 yr Work location Dell_BDC4_# 12/1 Divyashree Greens, Ejipura Inner Ring Road, Domlur, Bangalore, Karnataka 560071 Land mark Next to Embassy Golf Links. Shift Rotational Process Both voice & Semi voice. Good written & verbal communication Should be aware of the contractor
1. Designing security base infrastructures for production deployments (authentication, key management, encryption technology, etc.) 2. 10+years experience working in data security-related industries and environments 3. Strong knowledge of business continuity & disaster recovery processes